How do I get support for my Unity product, asset, or account?

Here are the two main ways you can get support: Troubleshoot common problems: Browse the Knowledge Base and/or Forums to find answers on your own. Submit a request: Fill out a Customer Support ticket to speak to someone who can assist.

What Unity resources are available for Educators?

Learn how Unity can help you prepare your students for the future with our resources for schools and educators. Apply for a free Education Grant License and much more.

What perks and benefits does Unity offer for students?

Create like a pro Sign up for a free Unity Student plan to create immersive experiences across industries. Interested in joining Unity? Apply for open roles from our University careers page.

Where can I find introductory Unity training?

Check out our learning resources to develop your skills and career.

How do I contact Sales?

Tell us about your project and our sales team will reach out to understand how Unity solutions can help you achieve your goals.

How do I become a Unity Reseller?

Learn more about the Unity Reseller Partner Program and how Unity’s commitment to grow together with your team amplifies your reach and achieve your business goals.

How do I become a Unity Partner?

Learn more about Unity’s Verified Solutions Partner program, the verification process, and how Unity can accelerate your business’s growth.

What does a typical ticket resolution involve?

While some tickets are very easy to resolve, others take extensive work by our internal engineering team to dig deep into source code. These tickets can involve multiple back-and-forths between you and the support and engineering teams as we work to resolve them in the best way possible.

How do I submit a priority queue Customer Experience ticket?

For help with Licenses, ID Accounts, Organizations, Asset Store and other non-technical issues, submit a ticket. If you are a Pro customer, when you sign in with your Unity ID, you will automatically be in the priority queue.

How can I purchase technical support, source code access, or other custom solutions?

Please contact a Unity sales representative.

How can we help you?

Welcome to Unity Support and Services. Our mission is to provide you with best-in-class expertise and support so you can get the help you need.

Looking for support with a Unity Editor issue? Overcome common technical hurdles and maintain productivity with Starter Success.

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Resources Technical Support Consulting Services Training & Education FAQs

Resources

Unity offers a variety of free and paid support options for every stage of your project.

Submit a ticket

Get in touch with our Customer Experience team. For self-help resources, see our Knowledge base. For an update on our services, see the Status page.

Submit a ticket

Developer resources

Troubleshoot issues with unlimited access to technical guides, best practices, documentation, and the Unity User Manual.

Access resources

Unity Gaming Services support

Read documentation, watch videos, and access support for Unity Ads, Unity Cloud Build, Unity Analytics, and more.

Get support

Technical Support

Push your creativity further with Success Plans designed for teams of all sizes. Learn more.

Starter Success

Get the boost you need to overcome technical blockers. Starter Success is our entry-level technical support package that enables you to efficiently solve issues with assistance from Unity engineers.

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Essential Success

Minimize downtime and get back to productivity with Essential Success. Tackle your issues head-on with premium technical support including proactive guidance from a Unity advisor, bug handling, and faster response times.

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Integrated Success

Unlock your project’s full potential with our most complete Success Plan. This support package offers our fastest response times, strategic guidance from a Unity advisor, prioritized bug fixing, and an annual deep-dive project review.

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Gaming solutions

Consulting Services

Our team specializes in helping game studios achieve their most ambitious goals – including ensuring optimal visual fidelity, boosting performance, improving game experience, and scaling for success.

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Training and Education

Unity Academy

Unity Academy offers an extensive course catalog, designed for professionals in any industry. Choose from instructor-led private training or hundreds of hours of on-demand Unity content.

Learn more Browse certifications

Unity for Educators

Level up your learning experiences and bring students’ imaginations to life with the tools and skills needed to create AR, VR, games, and more.

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Unity Learn

Teach yourself Unity with online courses and tutorials. Sign in to track your progress, earn badges, bookmark content, and get personalized recommendations.

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Frequently asked questions

Still need help?

Get assistance with non-technical issues like account activations, Hub errors, account management, billing, the Unity Asset Store, and more.