The support you need, when you need it
Essential Success helps you minimize downtime, get answers to your questions, and resolve problems quickly. Our timely technical support is delivered by experienced Unity engineers.Get rapid response times and stay on top of any issues with an assigned advisor.
““It’s invaluable to be able to ask anything – whether it’s about a bug, needing more detail on a particular feature, or wondering the best way to implement something – and have an experienced engineer with knowledge of the code base be able to answer.” ”
Keith O’Conor - Romero Games
Technical Director
Key benefits
Access to Unity engineers
Unity engineers will work to resolve your tickets with guaranteed response times. You choose the severity of the ticket you submit, selecting 4, 8, or 12 hours for a response.
Assigned advisor
Your assigned advisor is your internal advocate, driving issues from submission to resolution. They maintain clear lines of communication so you’re always informed as they work towards your goals.
No user limits
With no restrictions on the number of people who have access to support, your entire team can get priority access to assistance from Unity engineers.
