PRODUCTS

Unity Essential Success

Stuck on a project? Clock running out? Get peace of mind with Unity Essential Success. Experienced Unity engineers and your dedicated Partner Relations Manager are ready to help.

The support you need, when you need it

Essential Success helps you minimize downtime, get answers to your questions, and resolve problems quickly. Our timely technical support is delivered by experienced Unity engineers. Get rapid response times and stay on top of any issues with an assigned Partner Relations Manager.

core Support Coordinator

Keith O’Conor, Technical Director, Romero Games

“It’s invaluable to be able to ask anything – whether it’s about a bug, needing more detail on a particular feature, or wondering the best way to implement something – and have an experienced engineer with knowledge of the code base be able to answer. And if they can’t answer, then they know who to ask. This is all without taking time away from our programming team, so they can concentrate on making the game.”

Keith O’Conor, Technical Director, Romero Games

Key benefits

Access to Unity engineers

Unity engineers will work to resolve your tickets with guaranteed response times. You choose the severity of the ticket you submit, selecting 8, 12, or 24 hours for a response.

Partner Relations Manager

Your Unity Partner Relations Manager is your internal advocate, driving issues from submission to resolution. They maintain clear lines of communication so you’re always informed as they work towards your goals.

No user limits

With no restrictions on the number of people who have access to support, your entire team can get priority access to assistance from Unity engineers.

Customize your plan with optional add-ons

Need extra support? Boost your Essential Success plan. Let your Partner Relations Manager know that you are interested in these value-adding options and they will help you get started.

On-Demand Training

Develop skills at your own pace with access to our entire professional training curriculum, with the flexibility to learn where and when you want.

Source code access (read-only)

Improve your understanding of Unity game engine logic and troubleshoot issues in your projects more effectively with source code access.

Discover the benefits of Unity Success plans

There are several Unity Success Plans designed to support your needs. Learn more about the packages available to find the right plan for you.

Frequently asked questions

What happens after I purchase Essential Success??

Once you’ve purchased Essential Success, your Unity Partner Relations Manager will set up your organization in Zendesk and contact you to schedule an onboarding call.

How long is the subscription term for Essential Success??

It’s a one-year subscription, which you can either pay up-front or monthly.

Can I cancel Essential Success whenever I want?

No. It’s a one-year contract. At the end of the year, you can choose whether to renew for another year.

Why wouldn’t I just assign the highest level of severity to all my tickets?

Tickets are handled by the Unity engineers based on severity. While you certainly could assign every ticket the highest level of severity, you run the risk of Unity engineers spending time on a lower-priority issue instead of the ones you really want addressed first.

Why wouldn’t I just assign the highest level of severity to all my tickets?

Tickets are handled by the Unity engineers based on severity. While you certainly could assign every ticket the highest level of severity, you run the risk of Unity engineers spending time on a lower-priority issue instead of the ones you really want addressed first.

What if I need more than what Essential Success provides?

Larger companies may want to consider Integrated Success, which is a higher-level support option that includes faster response times, a Project Review, and prioritized bug handling.

What does a typical ticket resolution involve?

While some tickets are very easy to resolve, others take extensive work by our internal engineering team to dig deep into source code. These tickets can involve multiple back-and-forths between you and the support and engineering teams as we work to resolve them in the best way possible.

We use cookies to ensure that we give you the best experience on our website. Visit our cookie policy page for more information.

Got it