The support you need, when you need it
Unity Essential Success ensures you minimize downtime, get answers to your questions, and resolve problems quickly. Our timely technical support is delivered by experienced Unity engineers, features guaranteed response times, and ensures you stay on top of issues with an assigned Support Coordinator.
Customize Unity Essential Success with these optional add-ons
Once you have purchased Essential Success, let your Support Coordinator know that you’re interested in these add-ons, and they will explain the process for you.
Decrease support response times
Improve efficiency and reduce downtime with faster response times to tickets that your team submits. Response times as fast as two hours are available.
Source code access (read-only)
Improve troubleshooting with access to the Unity Editor’s source code.
Add concurrent tickets
Increase the efficiency of your team by stepping up the throughput and resolution of issues by adding additional concurrent tickets.