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PRODUCTS
Starter Success
Get back your most coveted resource – time. Starter Success allows you to efficiently solve issues with assistance from Unity engineers, so you can get back to work on your projects.
Non-games customers should consider Unity Industry, which includes Starter Success.
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Support for technical blockers

A technical support package for small teams and individual creators, Starter Success gives you access to our ticketing system, exclusive on-demand learning materials, and fireside chats. Get assistance from Unity engineers to quickly and efficiently solve your issues and get back to work on your projects.

Key benefits
Technical support

Submit and follow technical support tickets with guaranteed first response times. Get general technical support and best practice advice to help keep your projects on track.

Partner Advisor

Your Unity Partner Advisor is your first point of contact, helping to identify risks, advocate on your behalf, and source answers to your questions.

Guaranteed first response times

Get answers to your questions and resolve problems quickly with guaranteed first-response times, so you can get back to your project faster.

Fireside chats

Attend regularly scheduled chats with Unity experts, covering a wide range of topics, including new Unity features, optimization, and best practices advice.

On-Demand Training

Get access to one free On-Demand Training course as part of your Starter Success purchase. On-Demand Training provides a flexible online platform where you can develop your skills at your own pace.

No seat minimums or limits*

Starter Success is an annual subscription plan that can be purchased per seat, per year, with no minimum seat requirement, allowing you to evolve your support plan as your business grows.

Clients have trusted us for the past fifteen years to deliver high-quality multi-platform titles on tight deadlines. The moment we heard about Starter Success, I immediately signed our studio up. The direct line to Unity has proven invaluable, especially when we are navigating complex challenges. Having a reliable connection with Unity brings our team incredible peace of mind, allowing us to confidently pursue ambitious projects.
MICHAEL CARRIERE / ZAPDOTFounder
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Get the support you need

If your team needs a bigger boost, check out our other support plans. Essential Success and Integrated Success provide additional features like more bug handling, an annual project review, and a strategic partner for your project.

Frequently asked questions

What happens after I purchase Starter Success?

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How long is the subscription term for Starter Success?

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Can I cancel Starter Success whenever I want?

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Is there a minimum number of seats for Starter Success?

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What if I need more than Starter Success provides?

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What does a typical ticket resolution involve?

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What does support look like for Starter Success subscribers?

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*Starter Success subscriptions must match the number of Unity Pro licenses. For example, if your team uses six Unity Pro licenses, you must purchase six Starter Success seats.