The support you need to overcome technical blockers
A technical support package for small teams and individual creators, Starter Success gives you access to our ticketing system, exclusive on-demand learning materials, and fireside chats. Get assistance from Unity engineers to quickly and efficiently solve your issues and get back to work on your projects.
“Unity’s Starter Success program has been instrumental in guiding us through rough waters on our porting projects. I cannot recommend this enough. If you find yourself running into issues that cause daily/weekly disruptions to your title’s schedule you would be remiss to not take advantage of this service.”
Frequently asked questions
Once you’ve purchased Starter Success, your Unity Partner Advisor will set up your organization in Zendesk and then contact you to schedule an onboarding call.
It’s a one-year subscription, which you can pay either up-front or in monthly installments.
No. It’s a one-year contract. At the end of the year, you can choose whether to renew for another year.
No, there is no minimum number of seats required to be able to get Starter Success. Please note, however, that there is a 1:1 match requirement; that is, you need to purchase a Starter Success license for every seat of Unity Pro that you have.
Starter Success is meant for individuals and small creative teams. Larger organizations may want to consider Essential Success or Integrated Success, which are higher-tier support options that have additional features.
It depends. While some tickets are very easy to resolve, others take extensive work by our internal engineering team to dig deep into the source code. These tickets can involve multiple back-and-forths between you and the support and engineering teams as we work to resolve them in the best way possible.
*Starter Success subscriptions must match the number of Unity Pro licenses. For example, if your team uses six Unity Pro licenses, you must purchase six Starter Success seats.