Technical support

Success Plans

Lean on Unity Support to boost creativity and help you build projects with confidence.

Create with confidence

Prevent technical roadblocks

Nothing can derail development quite like spending hours troubleshooting. Keep your project moving forward with prioritized access to our technical support team, who provides recommendations to anticipate, correct, and prevent blockers.

Streamline development

Get strategic guidance, tips, and best practices straight from the source. Work directly with Unity experts to help ensure your projects are optimized to achieve your goals.

Mitigate risk

Reduce stress and minimize downtime by working with our experts to put guardrails in place that can help you avoid future issues, ensuring your project stays on track and on budget.

Our plans

Minimize technical and strategic obstacles with Success Plans.

Additional costs
Not included
Starter Success
Essential Success
Integrated Success
Success Plans Features
Best suited for
Small teams and individual creators
Mid-size teams
Large organizations and enterprises
Onboarding support
Priority queue for customer service
Fireside Chats with Unity experts
Technical support tier

Standard Support provides general technical and best practice advice. Premium Support includes expert intervention and personalized solutions.

Guaranteed response times

In hours. Times listed are for initial replies only.

4, 8, 12
2, 4, 8, 12
Emergency responses
Success Advisor
Partner Relations Manager
Partner Relations Manager
Partner Relations Manager
Success Advisor correspondence style
Frequency of interactions with advisor

Hours based on ticket severity

Bug handling - reproduction and reporting
NDA product updates
Performance and optimization advice
Prioritized bug fixing and backports to LTS
Annual in-depth technical Project Review or learning engagement
Unity Starter Success

Our entry-level support plan to help you efficiently solve technical issues and get your project back on track.

  • Access to Unity engineers
  • An assigned Partner Advisor
  • Guaranteed first response times
Unity Essential Success

Building on our base plan, this plan offers additional technical support from experienced Unity engineers with more rapid response times.

  • Premium technical support
  • Partner Relations Manager
  • Bug Handling
Unity Integrated Success

Our most advanced support plan. Ensure complex projects reach their full potential with expert guidance and technical reviews.

  • Prioritized bug fixing and LTS backporting
  • Project reviews
  • Emergency response times
Daniel Doubleday, Head of Frontend Engineering, Wooga

“Unity Integrated Success has gone the extra mile to help us fix live issues again and again. It’s an enormously valuable partnership.”

Daniel Doubleday, Head of Frontend Engineering, Wooga
Basil Fierz, PhD, Senior Software Engineer, VirtaMed

“The Unity Partner Relations Manager is our bridge to Unity’s entire organization, helping us connect efficiently with everyone from engineering to marketing. Our regular meetings go beyond day-to-day support topics and are immensely helpful, whether it’s pointing us to relevant content or advising new features to improve our workflows.”

Basil Fierz, PhD, Senior Software Engineer, VirtaMed

Success stories

Top Eleven

Learn how Nordeus brought 3D live matches to multiple platforms using Cinemachine, Unity Profiler, Unity Test Framework, and Integrated Success.

Slime Rancher 2

Learn how Monomi Park used Unity’s HDRP, source code access, and NVIDIA PhysX to build a bigger and more performant world with Slime Rancher 2.

Jurassic World Aftermath

Learn how Integrated Success and Multiplay empowered Coatsink to deliver a better game, faster.

Get support included with your Unity license

Unity Enterprise

Manage and optimize complex projects with expert engineering support, source code access, and extended Long Term Support (LTS) for teams of any size. Gain enterprise-level technical support and guidance, empower your team to optimize their code, and maximize your build times. It’s the solution that scales with your ambitions.

Unity Industry

Unity Industry enables developers, artists, and engineers across industries to build and deliver custom real-time 3D experiences. With support designed for Industry users, Unity Industry includes a dedicated Partner Advisor, on-demand training for every team member, and rapid-response technical support.

Get on the path to success

Ready to get started with Success Plans? Need help choosing the right plan for you? We’re here to help.

Frequently asked questions

What languages are Success Plans offered in?

Technical support and our ticketing system are only available in English. For dedicated advisors, we make our best effort to accommodate your preferred language, however we can only guarantee English support.

In what regions are Success Plans available?

Success Plans are available around the world.

How long is the subscription term for Success Plans?

Success Plans are purchased on a yearly subscription that can either be paid up-front or on a monthly basis.

Do I need an Enterprise license to get access to Integrated Success?

No, you do not need an Enterprise license to purchase Integrated Success. However, Enterprise license customers can purchase a version of Integrated Success at a discount.

What is the difference between Technical Support and Premium Technical Support?

Premium Technical Support offers more personalized advice based on your specific use cases. It also includes full project consumption and review to identify and help with problems and bugs, while also helping you find workarounds for any other issues. Additionally, Premium Technical Support offers faster ticket response times.

What is the difference between a Partner Advisor and a Partner Relations Manager?

Partner Advisors are your advocate and first point of contact for onboarding and advice. They offer direct, one-on-one engagements to address your needs and focus on your success. They help identify risks, coordinate with internal teams to advocate on your behalf and source answers to your questions, and provide assistance with customer service requests.

Partner Relations Managers offer more strategic advice and act as a bridge between your team and the rest of Unity. They have a thorough understanding of your business, challenges, and goals, and provide specific guidance and best practices to help achieve those goals. Additionally, they can provide the latest insider knowledge and optimization techniques to accelerate your project.

Can I switch plans?

Generally, plans cannot be changed mid-term, but they can be upgraded upon renewal. However, Unity will occasionally make exceptions on a case-by-case basis. Consult your Unity sales representative to learn more.

Can I cancel our Support Plan at any time?

No, Support Plans are purchased on an annual subscription and cannot be canceled mid-year. At the end of the year, you can choose whether to renew your subscription.

I’m a publisher, how would Success Plans work for me?

We have a flexible Publisher Success plan where you can allocate resources at the right level of support to each studio. Get in touch with our team to find out more.

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