Technical support
Success Plans
Lean on Unity Support to boost creativity and help you build projects with confidence.
Create with confidence
Prevent technical roadblocks

Nothing can derail development quite like spending hours troubleshooting. Keep your project moving forward with prioritized access to our technical support team, who provides recommendations to anticipate, correct, and prevent blockers.

Streamline development

Get strategic guidance, tips, and best practices straight from the source. Work directly with Unity experts to help ensure your projects are optimized to achieve your goals.

Mitigate risk

Reduce stress and minimize downtime by working with our experts to put guardrails in place that can help you avoid future issues, ensuring your project stays on track and on budget.

Our plans

Minimize technical and strategic obstacles with Success Plans.

Starter Success
Essential Success
Integrated Success
Success Plans Features
Best suited for
Small teams and individual creators
Mid-size teams
Large organizations and enterprises
Onboarding support
Priority queue for customer service
Fireside Chats with Unity experts
Technical support tier
Guaranteed response times
4, 8, 12
2, 4, 8, 12
Emergency responses
Success Advisor
Partner Relations Manager
Partner Relations Manager
Partner Relations Manager
Success Advisor correspondence style
Frequency of interactions with advisor
Bug handling - reproduction and reporting
NDA product updates
Performance and optimization advice
Prioritized bug fixing and backports to LTS
Annual in-depth technical Project Review or learning engagement
Starter Success

Get the boost you need to overcome technical blockers. Starter Success is our entry-level technical support package that enables you to efficiently solve issues with assistance from Unity engineers.

Essential Success

Minimize downtime and stay productive with Essential Success. Tackle issues head-on with premium technical support, including proactive guidance from a Partner Relations Manager, bug handling, and faster response times.

Integrated Success

Unlock your project’s full potential with our most complete Success Plan. This support package offers the fastest response times, strategic guidance from a Partner Relations Manager, prioritized bug fixing, and an annual deep-dive project review.

“Unity Integrated Success has gone the extra mile to help us fix live issues again and again. It’s an enormously valuable partnership.”
DANIEL DOUBLEDAY / WOOGAHead of Frontend Engineering
“The Unity Partner Relations Manager is our bridge to Unity’s entire organization, helping us connect efficiently with everyone from engineering to marketing. Our regular meetings go beyond day-to-day support topics and are immensely helpful, whether it’s pointing us to relevant content or advising new features to improve our workflows.”
Get support included with your Unity license
Unity Enterprise

Manage and optimize complex projects with expert engineering support, source code access, and extended Long Term Support (LTS) for teams of any size. Gain enterprise-level technical support and guidance, empower your team to optimize their code, and maximize your build times. It’s the solution that scales with your ambitions.

Unity Industry

Unity Industry enables developers, artists, and engineers across industries to build and deliver custom real-time 3D experiences. With support designed for Industry users, Unity Industry includes a dedicated Partner Advisor, on-demand training for every team member, and rapid-response technical support.

Unity Gen Art
Get on the path to success

Ready to get started with Success Plans? Need help choosing the right plan for you? We’re here to help.

Frequently asked questions

What languages are Success Plans offered in?


In what regions are Success Plans available?


How long is the subscription term for Success Plans?


Do I need an Enterprise license to get access to Integrated Success?


What is the difference between Technical Support and Premium Technical Support?


What is the difference between a Partner Advisor and a Partner Relations Manager?


Can I switch plans?


Can I cancel our Support Plan at any time?


I’m a publisher, how would Success Plans work for me?