No one knows Unity better than we do
Working with us gives you direct access to the engineers who help build Unity and know the source code inside out. With intimate knowledge of the platform, we can provide you with strategic guidance and advice on technical implementations to help you future-proof your work.
You’ll be supported by leading industry veterans with insight into market trends, emerging and adjacent technologies, and best practices. We are partners who stay laser-focused on making sure you succeed throughout your journey with Unity.
“It’s invaluable to be able to ask anything – whether it’s about a bug, needing more detail on a particular feature, or wondering the best way to implement something – and have an experienced engineer with knowledge of the code base be able to answer. And if they can’t answer, then they know who to ask. This is all without taking time away from our programming team, so they can concentrate on making the game.”
“It’s not about the challenges but the opportunities it gives the developers. ISS gives the development team the best possible support so they can achieve their vision for the game, and at Paradox we want to do whatever we can to support the development team [to] reach their goals.”
“I think having Unity support has really allowed us to focus on the pieces of the game which are important to our players and not have to worry about some of the lower-level technical details that we would have to do in some other engines. It’s allowed us to move a lot more quickly.”
“Having a Unity engineer talk to our engineers was the best strategy because they speak the same language. It’s much better than speaking to remote support people where they might not know exactly what you’re struggling with. And having someone onsite means they can open our code and point out stuff and do deep-dive reviews – which made a huge difference.”
Select a plan that meets your needs
Whether you’re looking for a proactive and personalized level of engagement or you want peace of mind that we’ll be available when you need us, with Unity Success Plans a world-class team of trusted Unity advisors and experts will have your back.
Choose the Success Plan that most closely aligns with your needs – Success Foundation or Advanced Success. Then, customize your plan with Success Plan Add-ons for extended coverage, source code access, or other services. Contact us to speak to a Unity team member who will help you identify the best options for you.
Success Foundation – Core Support
Access technical support delivered by experienced Unity engineers, receive guaranteed response times, and stay on top of issues with an assigned support coordinator. With Core Support, you will minimize downtime, get answers to questions, and resolve problems quickly.
Advanced Success – Integrated Success Services (ISS)
In addition to everything in Core Support, you will receive enhanced technical support, a dedicated Developer Relations Manager (DRM), and a Project Review. With ISS, you get best practice guidance, expert advice, and an advocate within Unity to help you achieve your goals.
Enhanced Technical Support
Enhanced technical support provides the fastest response times, access to 2-hour replies for emergencies, and more concurrent tickets to handle additional issues and increase your team's efficiency.
Developer Relations Manager
Developer Relations Managers (DRMs) provide best-practice guidance and act as your advocate within Unity, ensuring that your developers have everything they need to stay productive. Your DRM develops an in-depth understanding of your business and coordinates Unity resources to support you in realizing your goals.
Project Review
A senior engineer spends two days onsite reviewing your project in depth, then delivers a comprehensive report with recommendations and best practice guidance. Project Reviews let us get to know your environment, team, and workflows, which helps us set you up for success.
Flexible support for publishers with multiple studios
Publisher Support enables publishers to help their third-party studios succeed by giving them access to Success Foundation or Advanced Success plans.
This flexible solution allows publishers to allocate resources efficiently by allowing the publisher to assign the right level of support to each studio at key milestones in the development process.
Learn how Paradox Interactive provides the technical advice and expertise needed to make an excellent game.
More time to focus on what’s important
Integrated Success Services lets you feel confident about the performance of lower-level technical details, helping you to move more quickly while freeing your time and resources to focus on what counts.
More Advanced Success Plans
Unity offers additional Advanced Success Plans to meet a variety of needs across industries. Contact us to speak with a Unity team member about the right solution for your team.
DOTS Success Plan
The best way to start using DOTS. This plan gives you a solid foundation in the technology and kickstarts development with the help of a Unity engineer.
Industry Success Plans
A choice of plans specifically for Enterprise customers that provides proactive, strategic guidance and services.
Verification Success Plan
Unity engineers work with your team to thoroughly review and prepare your SDK for Unity verification testing.
Teams we have helped
Unity helps ensure a flawless launch for Where Cards Fall on Apple Arcade
A small studio’s first game gets a final push from Unity Integrated Success Services (ISS) to hit a tight release deadline.
Converting to Unity for Jurassic World Alive
How Unity’s Integrated Success Service, training, and onsite expertise made all the difference.
Close collaboration keeps development on track
Why East Side Games turned to Unity Integrated Success Services to optimize game performance.
Paradox Interactive and Romero Games are using Unity to build an empire
How Unity Publisher Support enabled Paradox Interactive to allocate resources and help a small studio get huge results in Empire of Sin.