A Success Plan for your unique project needs
From straightforward technical support to strategic guidance and in-depth engineering reviews, there is a Unity Success Plan available to fit your unique project. Read below to find out which plan will best help you reach your goals.
Get the support you need to succeed
Remove roadblocks, streamline development, and reach your goals faster than ever with the support of Unity Success Plans.
Conquer technical roadblocks
Nothing can derail development quite like spending hours troubleshooting. Keep your project moving forward when issues arise with prioritized access to our technical support team.
Create confidently with guided support
Are your projects being built as they should be? Get your information straight from the source and ensure your projects are optimized by working with our strategic Unity advisors.
Master your skills with Unity
With the ever changing nature of the industry, it can be difficult to maintain your skills. Stay up-to-date by accessing exclusive technical content, learning materials, and Unity product news.
Unity Pro Support
Unity Pro Support is a technical support package for smaller creators, giving you access to our ticketing system, exclusive on-demand learning materials and Fireside Chats. This plan gives you the boost needed to overcome technical blockers and get your project off the ground.
Essential Success
Enabling your organization to tackle issues head on, our Essential Success plan gives you proactive guidance from our trusted advisors as well as premium technical support. This plan gives you the support needed to launch your projects with minimal setbacks.
Integrated Success
As true partners in your success, our Integrated Success plan provides you with a dedicated advisor, premium technical support with prioritized bug handling, an annual Project Review carried out by a Unity engineer and much more. This plan gives your team the strategic support required for complex projects.
Enhanced technical support and expert guidance
Depending on the success plan you choose, get access to many valuable benefits.
Compare our Success Plans
“Integrated Success literally lets our engineers sleep better. We know that Unity has our back if anything critical should come up.”
“Unity Integrated Success has gone the extra mile to help us fix live issues again and again. It’s an enormously valuable partnership.”
Frequently asked questions
Technical support and our ticketing system is only available in English.
For dedicated advisors, we make our best effort to accommodate your preferred language however we can only guarantee English support.
Success Plans are available globally.
Success Plans are purchased on a yearly subscription that is paid either up-front or on a monthly basis.
Yes, Success Plans offer a number of add-ons, such as additional concurrent tickets, faster response times, and more that can be purchased for an additional price.
No, you do not need an Enterprise license to purchase Integrated Success. However, Enterprise license customers can purchase a version of Integrated Success at a discount.
Premium Technical Support offers more personalized advice based on your specific use cases. It also includes full project consumption and review to identify and help with problems and bugs, while also helping you find workarounds for any other issues. Additionally, Premium Technical Support allows for multiple concurrent tickets to be submitted and reviewed, and offers faster ticket response times.
No, this is currently not an option. However, if you find that you’re in need of Tier 3 technical support, we recommend purchasing an Enterprise plan, or one of our premium technical support packages intended for organizations, such as Essential Success.
Generally, plans cannot be changed mid-term, but can be upgraded upon renewal. However, Unity strives to put our customers first, and will occasionally make exceptions on a case-by-case basis. Should you wish to upgrade your plan, consult your Unity sales representative.
No, Support Plans are purchased on a yearly subscription and cannot be cancelled mid-year. At the end of the year, you can choose whether to renew for another year.
Yes, as an existing Success Plan customer, support add-ons can be purchased for an additional price. Unity is constantly re-evaluating new support products based on customer needs and feedback.
We have a flexible Publisher Success plan where you can allocate resources at the right level of support to each studio. Get in touch with our team to find out more.