These terms govern existing Unity Version Control Support subscriptions, including customers with on-prem Unity Version Control (formerly Plastic SCM) licenses purchased under the prior Unity DevOps Additional Terms. Capitalized terms used but not defined here have the meanings given in the Unity Terms of Service and the Unity Cloud Additional Terms. “Unity Version Control Support” means any subscription to access support and maintenance services for Unity Version Control, which may include ongoing updates and upgrades.

Support Term. Your Unity Version Control Support subscription will remain in effect for the initial subscription period, and thereafter will automatically renew for additional, consecutive twelve (12) month periods at the then-current list price unless either party notifies the other of its intent not to renew at least ninety (90) days prior to the end of the current subscription period. Once a renewal subscription period commences, you may add to or upgrade the Unity Version Control Support you renewed, but you cannot remove, downgrade or cancel any renewed Unity Version Control Support. If you do not purchase the Unity Version Control Support for any period and wish to access the latest Unity Version Control Update or Upgrade, then you may be required to pay Unity an update fee.

Scope of Support. Unity Version Control Support will assist with queries regarding the installation and configuration of, faults in or problems concerning Unity Version Control. It includes email support (devops-vcs-support@unity3d.com), communication in English and Spanish, and access to the Unity Version Control community forums and FAQs on Unity Discussions. For all support requests submitted in accordance with Unity’s guidelines, Unity will undertake commercially reasonable efforts to (a) acknowledge receipt within two (2) business days, (b) provide a short status report within a reasonable time, and (c) address the request by providing a remedy (which may include demonstrating how to avoid the effects of a defect). Not all problems may be resolvable; where ongoing investigation is required, Unity will undertake commercially reasonable efforts to provide regular updates.

Your Support Responsibilities. With each support request you agree to provide (a) full contact information, (b) your license or maintenance contract code, and (c) a clear and specific description of the problem or query. If you engage an authorized Unity partner for your first-level support, only that partner (and not you) will send support requests and inquiries to Unity.

Support Limitations. Unity Version Control Support extends only to you and your Authorized Users with active, valid Unity Version Control subscriptions throughout the term of your Support. Fees paid for Unity Version Control Support do not include travel expenses. Unity has no obligation to provide Support for problems or issues caused by (a) third-party software or hardware products or (b) your use of Unity Version Control other than as authorized by Unity. To the maximum extent permitted by applicable law, Unity does not warrant or guarantee that any claimed or actual defects or malfunctions in Unity Version Control will be corrected. Unity Version Control Support will not assist with the installation or usage of any third-party products or services. Your use is subject to the Unity Terms of Service and the Unity Cloud Additional Terms.