Premium support for complex projects
From strategic planning to unforeseen circumstances, we’ve got you covered. Integrated Success helps your projects reach their full potential by offering expert guidance, consulting, and premium technical support. Whether you’re building a hit game or a digital twin of a product or location, rely on Integrated Success to boost creativity and help make your projects successful.
Create with confidence
Enhance your projects with strategic guidance
Streamline your project with advice from a Partner Relations Manager / Technical Account Manager, your dedicated point of contact. Our experts can help you centralize your development workflows, giving your team more time to focus on reaching their goals.
Optimize performance with tailored insights
Every project encounters performance issues that hinder its success. Our Unity experts will provide hands-on consulting to help you locate performance bottlenecks, and then offer a detailed improvement plan.
Keep project momentum with premium technical support
Technical issues are part and parcel of development, and planning for time efficiency is crucial. With guaranteed response times of as little as two hours and prioritized bug handling, our technical support team will help you keep development on track.
Partner Relations Manager
A Customer Success Manager, A Partner Relations Manager (PRM), or Technical Account Manager (TAM) is your first point of contact for all things Unity. They are your trusted advocate and strategic advisor, bridging the gap between you and the rest of Unity. Your assigned PRM/TAM directs you to support resources, connects you with technical experts, and provides behind-the-scenes access to product teams and feature roadmaps.
Project reviews
Get strategic guidance from our senior engineers to help achieve your ambitious technical goals. Choose from one of four options to help improve the performance and stability of your projects, and expand your technical knowledge: an Accelerator, a Game Audit, a project audit, or a learning experience.
Project review options
Accelerators
This four-day collaboration with a senior Unity engineer is designed to accelerate your development by providing actionable information and best practices tailored to your goals to help optimize your project.
Project audits
During these technical engagements, our senior experts conduct a deep-dive investigation into your project, followed by an actionable report with guidance and recommendations. They ingest your code, analyze and diagnose workflow and performance issues, and work with you to improve efficiency and optimize your project.
Game audits
These in-depth consultations provide actionable game design recommendations to improve your gameplay experience and monetization strategy. We provide benchmarking insights against peer games to better understand where improvements need to be made.
Learning experiences
These diverse guided sessions led by seasoned technical trainers will help your team innovate, bridge skill gaps, accelerate time to delivery, and stay ahead of the evolving tech scene. Choose from Private Training, Hackathons, or a Developer Day.
From strategic planning to unforeseen issues
Premium technical support
Submit and track technical support tickets and get personalized advice and use cases from our engineers. Our team will also enlist the help of R&D to source solutions and workarounds to help you quickly overcome setbacks.
Prioritized bug handling
Avoid development roadblocks by having your bugs moved to the top of our dedicated engineers’ queue. Once the issue is resolved, our team will backport it to the version of Unity you are currently using.
Emergency responses
Get answers to your questions in as little as two hours. Our network of experts form diamond teams to tackle your most urgent issues, pulling in engineers from across Unity to help quickly resolve your most critical tickets.
Success stories
““With so many moving parts and unknowns as it is when a new platform is launching, we knew it would be a challenge taking Cities: VR to PSVR2 as a day-one launch title. Partnering up with Unity and Integrated Success was instrumental in our success to ship on time. I don’t think we would have succeeded without it.” ”
Kristoffer Benjaminsson - Fast Travel Games
Chief Technology Officer
Frequently asked questions
Integrated Success is available to customers in all industries and for any type of project made with Unity. We will match you with a Partner Relations Manager or Technical Account Manager who understands the unique challenges of your industry
Integrated Success is an annual subscription, but you can choose to make monthly payments over the one-year term.
We offer a guaranteed response time based on the ticket severity you select: Four hours for level 1, eight hours for level 2, or 12 hours for level 3. We also offer two-hour response times for emergency issues.
Technical support and our ticketing system are only available in English.
Regarding Partner Relations Managers or Technical Account Managers, while we make our best effort to accommodate your preferred language, we can only guarantee English support
Integrated Success is purchased on an annual subscription and cannot be canceled mid-year. At the end of the year, you can choose whether to renew or cancel the plan.
Integrated Success is available everywhere.
No, you do not need an Enterprise license to purchase Integrated Success. However, Enterprise license customers can purchase Integrated Success at a discount.
We have a flexible Publisher Success plan where you can allocate resources at the right level of support to each studio.
While each learning experience helps your team bridge skill gaps, accelerate time to delivery, and stay ahead of the curve through continuous learning, they are also each unique.
Hackathons: This innovative bootcamp is designed to ignite creativity and problem-solving skills among developers. During this interactive expert-led session, teams collaborate to transform their ideas into functional prototypes. Topics can vary, but are based on preselected asset packs, enabling participants to practice and develop any number of Unity projects, with experts on hand to answer any questions they might have.
Developer Days: This enriching symposium, led by our product experts, provides the opportunity to collaborate with peers and immerse yourself in new and upcoming Unity innovations. Become part of a vibrant community, collaborate and network with fellow developers, enthusiasts, and industry experts to share knowledge, discuss emerging technologies, and showcase your projects.
Private Training: Designed for professionals, Private Training offers valuable time with a Unity expert in a flexible environment that enables you to improve your skills and expertise with Unity tools. Scheduled at a time that works best for you, this hands-on training follows structured learning plans that help your team easily comprehend and retain course content.