The support you need, when you need it
Unity Essential Success를 통해 다운타임을 최소화하고, 질문에 대한 답변을 받고, 문제를 빠르게 해결할 수 있습니다. 숙련된 Unity 엔지니어가 시기적절하게 제공하는 기술 지원과 더불어 문의 사항에 대해 신속한 답변을 받을 수 있고, 지정된 지원 코디네이터와 함께 문제를 관리할 수 있습니다.
“It’s invaluable to be able to ask anything – whether it’s about a bug, needing more detail on a particular feature, or wondering the best way to implement something – and have an experienced engineer with knowledge of the code base be able to answer. And if they can’t answer, then they know who to ask. This is all without taking time away from our programming team, so they can concentrate on making the game."
이러한 선택적인 애드온으로 Unity Essential Success를 커스터마이즈하세요
Essential Success를 구매한 후, 지원 코디네이터에게 해당 애드온에 관심이 있음을 알려주면 해당 절차에 대한 설명을 들을 수 있습니다.
Decrease support response times
Improve efficiency and reduce downtime with faster response times to tickets that your team submits. Response times as fast as two hours are available.
Source code access (read-only)
Improve troubleshooting with access to the Unity Editor’s source code.
Add concurrent tickets
Increase the efficiency of your team by stepping up the throughput and resolution of issues by adding additional concurrent tickets.
Frequently asked questions
Essential Success를 구매하면 유니티 지원 코디네이터가 Zendesk에서 여러분의 회사를 설정한 후 연락하여 온보딩 회의 일정을 잡아드립니다.
It’s a one-year subscription, which you can either pay up-front or monthly.
No. It’s a one-year contract. At the end of the year, you can choose whether to renew for another year.
Tickets are handled by the Unity engineers based on severity. While you certainly could assign every ticket the highest level of severity, you run the risk of Unity engineers spending time on a lower-priority issue instead of the ones you really want addressed first.
Unity Essential Success에는 추가 티켓, 빠른 응답 시간 등의 다양한 애드온이 있습니다. 대기업에는 5장의 티켓, 프로젝트 리뷰, 전담 전략적 파트너 등이 포함된 상위 수준의 지원 옵션인 Integrated Success가 적합할 수 있습니다.
While some tickets are very easy to resolve, others take extensive work by our internal engineering team to dig deep into source code. These tickets can involve multiple back-and-forths between you and the support and engineering teams as we work to resolve them in the best way possible.