Can I cancel Essential Success whenever I want?

No. It’s a one-year contract. At the end of the year, you can choose whether to renew for another year.

Why wouldn’t I just assign the highest level of severity to all my tickets?

Tickets are handled by the Unity engineers based on severity. While you certainly could assign every ticket the highest level of severity, you run the risk of Unity engineers spending time on a lower-priority issue instead of the ones you really want addressed first.

What does a typical ticket resolution involve?

While some tickets are very easy to resolve, others take extensive work by our internal engineering team to dig deep into source code. These tickets can involve multiple back-and-forths between you and the support and engineering teams as we work to resolve them in the best way possible.

产品

Unity 基本成功计划

项目遇到了问题？Clock running out? Get peace of mind with Unity Essential Success. Experienced Unity engineers and your dedicated Partner Relations Manager are ready to help.

立即购买

在需要时获取所需支持。

Essential Success helps you minimize downtime, get answers to your questions, and resolve problems quickly. Our timely technical support is delivered by experienced Unity engineers. Get rapid response times and stay on top of any issues with an assigned Partner Relations Manager.

“不管你提出任何问题 - 无论是关于某个错误、需要更深入地了解某个特定功能，还是想知道实现某个目标的最佳方法 - 都有经验丰富、熟悉代码库的工程师为你悉心解答，这是极其难能可贵的。即使他们不知道答案，也知道该向谁求教。这丝毫不会占用我们编程团队的时间，我们的团队可以专注于制作游戏。”

Keith O’Conor, Technical Director, Romero Games

主要优势

联络 Unity 工程师

Unity engineers will work to resolve your tickets with guaranteed response times. You choose the severity of the ticket you submit, selecting 4, 8, or 12 hours for a response.

合作伙伴关系经理

Your Unity Partner Relations Manager is your internal advocate, driving issues from submission to resolution. 他们保持清晰的沟通渠道，因此您始终可以随时了解情况和进展。

无用户限制

With no restrictions on the number of people who have access to support, your entire team can get priority access to assistance from Unity engineers.

Discover the benefits of Unity Success plans

There are several Unity Success Plans designed to support your needs. Learn more about the packages available to find the right plan for you.

了解详情 Contact us

常见问题解答

What happens after I purchase Essential Success?

Once you’ve purchased Essential Success, your Unity Partner Relations Manager will set up your organization in Zendesk and contact you to schedule an onboarding call.

How long is the subscription term for Essential Success?

这是一年期订阅，您可以预付费，也可以按月付费。

我可以随时取消基本成功计划吗？

不可以，这是一年期合约。到年底时，您可以选择是否再续订一年。

为什么我不将最高级别的严重性分配给我的所有支持单？

支持单由 Unity 工程师根据严重程度处理。尽管您可以为每张支持单分配最高级别的严重性，但这会导致 Unity 工程师将时间花在较低优先级问题上，而不是您真正希望首先解决的问题。

如果基本成功计划提供的组件不足以满足我的需求，我该怎么办？

Larger companies may want to consider Integrated Success, which is a higher-level support option that includes faster response times, a Project Review, and prioritized bug handling.

典型的工单处理过程是什么样的？

有些工单很容易处理，有些则需要我们的内部工程团队花费大量精力、深入研究源代码才能解决。在处理这些工单时，可能需要您与支持和工程团队反复沟通，以便我们尽最大努力以最佳方式解决它们。