在需要时获取所需支持。
Essential Success helps you minimize downtime, get answers to your questions, and resolve problems quickly. Our timely technical support is delivered by experienced Unity engineers. Get rapid response times and stay on top of any issues with an assigned Partner Relations Manager.

常见问题解答
Once you’ve purchased Essential Success, your Unity Partner Relations Manager will set up your organization in Zendesk and contact you to schedule an onboarding call.
这是一年期订阅,您可以预付费,也可以按月付费。
不可以,这是一年期合约。到年底时,您可以选择是否再续订一年。
支持单由 Unity 工程师根据严重程度处理。尽管您可以为每张支持单分配最高级别的严重性,但这会导致 Unity 工程师将时间花在较低优先级问题上,而不是您真正希望首先解决的问题。
Larger companies may want to consider Integrated Success, which is a higher-level support option that includes faster response times, a Project Review, and prioritized bug handling.
有些工单很容易处理,有些则需要我们的内部工程团队花费大量精力、深入研究源代码才能解决。在处理这些工单时,可能需要您与支持和工程团队反复沟通,以便我们尽最大努力以最佳方式解决它们。