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Unity 基本成功计划

项目遇到了问题?开发周期极为紧张?订阅基本成功计划可换来高枕无忧。您专属的客户成功经理和经验丰富的 Unity 工程师随时准备提供帮助。

核心支持协调员

The support you need, when you need it

Essential Success 可确保最大限度减少停机时间、获得问题的答案并快速解决问题。由经验丰富的 Unity 工程师提供及时的技术支持,在保证的响应时间内给予回复,并通过指派客户成功经理确保解决您遇到的各种问题。

Keith O’Conor, Technical Director, Romero Games

“It’s invaluable to be able to ask anything – whether it’s about a bug, needing more detail on a particular feature, or wondering the best way to implement something – and have an experienced engineer with knowledge of the code base be able to answer. And if they can’t answer, then they know who to ask. This is all without taking time away from our programming team, so they can concentrate on making the game."

Keith O’Conor, Technical Director, Romero Games

Key benefits

Access to Unity engineers

Unity engineers will work on up to three concurrent tickets with guaranteed response times. You choose the severity of the ticket you submit, selecting 8, 12, or 24 hours for a response.

客户成功经理

您的 Unity 客户成功经理是您的内部倡导者,负责推动您的问题从提交到解决。他们保持清晰的沟通渠道,因此您始终可以随时了解情况和进展。

无用户限制

没有获得支持的人数限制,您的整个团队可以在需要时获得所需的帮助。

使用可选附加组件自定义您的计划

需要额外支持?提升您的基本成功计划。让您的客户成功经理知道您对这些增值选项感兴趣,从而帮助您开始。

Decrease support response times

Improve efficiency and reduce downtime with faster response times to tickets that your team submits. Response times as fast as two hours are available.

源代码访问

(只读)

通过访问 Unity 编辑器的源代码改进故障排除。

Add concurrent tickets

Increase the efficiency of your team by stepping up the throughput and resolution of issues by adding additional concurrent tickets.

仍有关于基本成功计划的问题?或对其他支持产品感兴趣?

除了基本成功计划之外,Unity 还提供了集成成功计划,它提供了许多附加功能。其中包括更多并发票证、年度项目审查以及 Unity 开发者关系经理 (DRM) - 您的项目的战略合作伙伴。

Frequently asked questions

购买基本成功计划后会发生什么?

购买基本成功计划后,您的 Unity 客户成功经理提升将在 Zendesk 中设置您的组织,然后与您联系,安排新合作伙伴培训通话。

基本成功计划的订购期限是多长时间?

It’s a one-year subscription, which you can either pay up-front or monthly.

我可以随时取消基本成功计划吗?

No. It’s a one-year contract. At the end of the year, you can choose whether to renew for another year.

Why wouldn’t I just assign the highest level of severity to all my tickets?

Tickets are handled by the Unity engineers based on severity. While you certainly could assign every ticket the highest level of severity, you run the risk of Unity engineers spending time on a lower-priority issue instead of the ones you really want addressed first.

为什么我不将最高级别的严重性分配给我的所有支持单?

支持单由 Unity 工程师根据严重程度处理。尽管您可以为每张支持单分配最高级别的严重性,但这会导致 Unity 工程师将时间花在较低优先级问题上,而不是您真正希望首先解决的问题。

是否有少于三张支持单的计划?如果我只需要一张支持单怎么办?

会的。如果您只需要一张支持单,Unity Pro 支持可能会满足您的需求。然而,基本成功计划提供额外的福利,包括更快的服务、客户成功经理和错误处理。

如果基本成功计划提供的组件不足以满足我的需求,我该怎么办?

基本成功计划有许多可以购买的附加组件,例如更多的支持单、更快的响应时间等等。规模较大的公司可以考虑集成成功计划,这是一个更高级别的支持选项,包括五张支持单、项目审查、专属战略合作伙伴。

What does a typical ticket resolution involve?

While some tickets are very easy to resolve, others take extensive work by our internal engineering team to dig deep into source code. These tickets can involve multiple back-and-forths between you and the support and engineering teams as we work to resolve them in the best way possible.

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