The support you need, when you need it
Unity 基本成功计划可确保最大限度减少停机时间、获得问题的答案并快速解决问题。由经验丰富的 Unity 工程师提供及时的技术支持，在保证的响应时间内给予回复，并通过指派支持协调员确保解决您遇到的各种问题。
“It’s invaluable to be able to ask anything – whether it’s about a bug, needing more detail on a particular feature, or wondering the best way to implement something – and have an experienced engineer with knowledge of the code base be able to answer. And if they can’t answer, then they know who to ask. This is all without taking time away from our programming team, so they can concentrate on making the game."
使用可选附加组件自定义 Unity 基本成功计划
购买基本成功计划后，请让您的支持协调员知道您对哪些附加组件感兴趣，他们会为您解释相关流程。
Decrease support response times
Improve efficiency and reduce downtime with faster response times to tickets that your team submits. Response times as fast as two hours are available.
Source code access (read-only)
Improve troubleshooting with access to the Unity Editor’s source code.
Add concurrent tickets
Increase the efficiency of your team by stepping up the throughput and resolution of issues by adding additional concurrent tickets.
Frequently asked questions
购买基本成功计划后，您的 Unity 支持协调员将在 Zendesk 中设置您的组织，然后与您联系，安排新合作伙伴培训通话。
It’s a one-year subscription, which you can either pay up-front or monthly.
No. It’s a one-year contract. At the end of the year, you can choose whether to renew for another year.
Tickets are handled by the Unity engineers based on severity. While you certainly could assign every ticket the highest level of severity, you run the risk of Unity engineers spending time on a lower-priority issue instead of the ones you really want addressed first.
Unity 基本成功计划有许多可以购买的附加组件，例如更多的票证、更快的响应时间等等。规模较大的公司可以考虑集成成功计划，这是一个更高级别的支持选项，包括五个票证、项目审查、专属战略合作伙伴。
While some tickets are very easy to resolve, others take extensive work by our internal engineering team to dig deep into source code. These tickets can involve multiple back-and-forths between you and the support and engineering teams as we work to resolve them in the best way possible.