Frequently asked questions

Changes to Unity plans and pricing

On October 13, 2022, prices are changing and new features are coming to Unity Pro, Unity Enterprise, and Unity Industrial Collection. We are also updating our Terms of Service.

Frequently asked questions

Don’t see your question here? Please reach out to Unity support or your account manager.

Changes to Unity plans

Who is affected by the new pricing?

New pricing applies to both new and existing Unity Pro, Unity Enterprise, and Unity Industrial Collection (UIC) customers on monthly or annual plans. Unity Personal and Unity Plus customers are not affected.

When does the new pricing take effect?

For new Unity Pro, Unity Enterprise, and Unity Industrial Collection (UIC) customers, new pricing is effective on October 13, 2022, 13:00 UTC. For existing customers, new pricing will be in effect on your next renewal date on or after October 13. Online customers can visit their account before this date to renew or switch to an annual plan for greater savings. Customers with account managers should reach out to them directly to discuss the options based on their custom agreements.

Which plans are included in the price change?

Prices are changing for Unity Pro, Unity Enterprise, Unity Industrial Collection, and bundles containing these plans, as well as the following, which are available through a sales representative: Starter Success, Build License, Unity Pro Build Server, and Unity Enterprise Build Server. 

Online customers can visit their account before this date to renew or switch to an annual plan for greater savings. Customers with account managers should reach out to them directly to discuss the options based on their custom agreements.

Unity Personal and Unity Plus are not included in the price change.

 

Per Seat Pricing            
             
Unity Plan     Current List Price     New Price on October 13, 2022
Unity Pro, prepaid yearly     $1,800/year     $2,040/year
Unity Pro, paid monthly     $150/month     $185/month
Unity Enterprise     $2,400/year     $3,000/year
Unity Industrial Collection     $2,520/year     $2,950/year

 

What other changes are being made to the plans?

Starting on October 13, 2022, the changes below will take effect. 

 

Unity Pro – New and existing plans will include Unity Mars, as well as Havok Physics for Unity with the release of Unity 2022.2 this fall.

 

Unity Enterprise

New and existing plans will receive an additional year of Long Term Support (from two years to three years) starting with 2021 LTS.

New customers or those upgrading from Unity Pro to Unity Enterprise will receive access to read-only source code on request. Existing Unity Enterprise customers who have a contract expiry date after October 13, 2022 will receive read-only source code access upon renewal, and on request. 

Enterprise plans will also include new support offerings:

  • 1–19 seat accounts receive Starter Success, a technical support package to help you overcome issues with assistance from Unity engineers 
  • 20+ seat accounts get a Partner Relations Manager, an internal advocate, strategic advisor, and bridge with Unity to accelerate projects
  • 100+ seat customers will receive Bug Handling and LTS backporting at no additional charge 

This plan will also include Unity Mars, as well as Havok Physics for Unity with the release of Unity 2022.2 this fall.

 

Unity Industrial Collection (UIC)Starter Success is an entry-level technical support package that helps you overcome issues with assistance from Unity engineers. New customers or those upgrading from Unity Pro to UIC will receive access to Starter Success. Existing UIC customers who have a contract expiry date after October 13, 2022 will receive Starter Success upon renewal.

This plan will also include Unity Mars, as well as Havok Physics for Unity with the release of Unity 2022.2 this fall.

We are updating our Terms of Service for all Unity subscription plans, effective October 13, 2022, to create a more streamlined, user-friendly set of terms. Please review them here.

Why is the price of my Unity plan changing?

The new price reflects the value of our products today, and it’s our first increase in almost three years.

In that time, we’ve expanded our R&D resources by 172%, with the Unity Editor being our largest focus for R&D investment at Unity. This continued investment has helped us deliver Unity 2021 LTS with powerful improvements to workflows, rendering capabilities, and supported platforms. 

We will continue delivering improvements based on your feedback in every release to enhance your productivity, performance and stability.

Where are the price changes effective?

The price changes will be effective in all regions globally.

What is happening to the free Unity Personal plan?

Unity Personal will remain free to creators with revenue or funding (raised or self-funded) below $100K USD in the past year. We are committed to ensuring Unity continues to be accessible to the millions of students, hobbyists, and indies starting out on their game development journeys.

Will my price increase if I have a custom agreement through an account manager?

Existing custom agreements will be honored until the agreement terms expire. Reach out to your account manager directly or contact Unity Sales or customer support if you have questions or wish to evaluate renewal terms.

Unity Pro

What changes are coming to Unity Pro?

New and existing Unity Pro plans will include Unity Mars, as well as Havok Physics for Unity with the release of Unity 2022.2 this fall. Learn more.

Each seat of Unity Pro will be $2,040/year prepaid, or $185/month paid monthly starting on October 13, 2022.

What are my options if I am on an annual Unity Pro plan?

New pricing goes into effect on October 13, 2022 for Unity Pro. Visit your account before October 13 if you'd like to renew or switch to an annual plan for greater savings.

If you purchase online, visit the Unity ID portal account, navigate to “Organizations”, and select the plan under “Subscriptions” to review options and make changes.

If you purchase through an account manager, reach out to them directly or contact Unity Sales to discuss renewal options based on your custom agreement.

What are my options if I am on a month-to-month Unity Pro plan?

On October 13, 2022, the month-to-month Unity Pro plan will be increasing to $185/month. If you take no action before this date, you will remain on the month-to-month plan at the new price.

Visit your account before October 13 if you'd like to switch to an annual prepaid plan for greater savings.

To make this change, visit the Unity ID portal account, navigate to Organizations, and click on Save with an annual plan. Check out this visual guide for more detailed instructions on how to make these changes to your account.

Unity Enterprise

What changes are coming to Unity Enterprise?

New and existing plans will receive an additional year of Long Term Support (from two years to three years) starting with 2021 LTS.

New customers or those upgrading from Unity Pro to Unity Enterprise will receive access to read-only source code on request. Existing Unity Enterprise customers who have a contract expiry date after October 13, 2022 will receive read-only source code access upon renewal, and on request.

Enterprise plans will also include new support offerings:

  • 1–19 seat accounts receive Starter Success, a technical support package to help you overcome issues with assistance from Unity engineers 
  • 20+ seat accounts get a Partner Relations Manager, an internal advocate, strategic advisor, and bridge with Unity to accelerate projects
  • 100+ seat customers will receive Bug Handling and LTS backporting at no additional charge

This plan will also include Unity Mars, as well as Havok Physics for Unity with the release of Unity 2022.2 this fall. 

Unity Enterprise customers will continue to have access to Build Server and On-Demand Training.

LTS extension

What is an LTS version of Unity?

The Long Term Support (LTS) version of Unity provides a stable foundation for projects that are in production or about to ship. It has the same feature set as the related Tech Stream releases, but LTS focuses on updates aimed at improving product stability for production-ready development projects.

When and how will I get access to the extended LTS support?

Subscribers who are on Unity Enterprise from 2021 LTS will automatically gain another year of support – you don’t need to do anything to activate the extra year. The Unity Hub will check your license tier automatically, and updates will be available through the third year of that LTS version.

What if a fix lands in a later version of an LTS that my license does not provide access to?

If a fix lands in the third year of an LTS version you’re using but your license doesn’t support access to that third year of upgrades, you can upgrade your project to a newer LTS version that contains the fix.

What version of extended LTS support is included in the Unity Enterprise plan?

Extended LTS will be available through a third year from 2021 LTS onwards.

Where can I learn more about technical details of extended LTS support?

Learn about the technical details of our LTS releases on this dedicated Unity LTS webpage. If you have more specific questions, please reach out to your dedicated advisor or submit a ticket through our Support portal.

Source code (read-only)

What is Unity source code (read-only)?

Unity source code is the human-readable source code for the core Unity real-time 3D development platform. It includes the Unity game engine and Unity Editor source code, but not certain third-party software delivered with the Unity engine binaries or Unity dependencies. If you have more questions about source code, please contact your account manager or message Unity sales.

Are there any risks to using source code (read-only)?

Source code enables you to dive deeper into your code and understand what’s happening at the code level of your game. There are benefits and risks to using source code – proceed with caution as dedicated support is not included for Enterprise customers with fewer than 20 seats.

What’s the difference between (read-only) and (full-access) Unity source code?

Read-only mode enables you to understand what’s happening with Unity’s source code to have a fuller debugging experience. Full-access source code allows you to create your own builds of the Unity real-time development platform for use in production, and this access is available for purchase. Please contact your account manager or message Unity Sales for more information.

How can I get access to source code (read-only)?

On October 13, access to read-only source code will be granted to new Enterprise plans on a per-request basis as part of your Unity subscription. Accounts with existing Enterprise plans can request access upon contract renewal on or after October 13. Please have your administrator reach out to your Unity account manager or contact Unity Sales.

How is source code different than the existing public C# reference published online?

The current public source code reference is read-only; it only includes the C# layer of the Unity game engine and Editor for the purpose of understanding or improving your projects.

Customer Success

What is a Partner Relations Manager (PRM)?

Your Unity PRM is your internal advocate, strategic advisor, and bridge to Unity, who works with you to take issues from submission to resolution. They maintain clear lines of communication to keep you informed and productive.

What can my PRM help me with?

PRMs can help you with everything from typical customer service requests related to licensing to sourcing Subject Matter Experts to help resolve your questions. They also share the latest insider knowledge and best practices to accelerate projects, and provide training coordination and support management with frequent and proactive communication.

What if I need additional PRMs?

Unity offers an add-on PRM solution for purchase to better help support large organizations.

Starter Success

What is Starter Success?

Starter Success is our entry-level Success Plan. It’s a technical support package that enables you to solve issues with assistance from Unity engineers so you can get back to work on your projects. It offers access to our ticketing system, standard technical support, a 48-hour response time, a Partner Advisor, and private fireside chats with Unity experts.

What types of issues can Starter Success help me resolve?

Starter Success can help you resolve most of the common errors or issues that come up while working in the Unity Editor. Our support engineers provide tips and tricks, workarounds, guidance on how to achieve better performance for your project, and answers to general Editor questions. Examples include reducing file sizes for mobile, solving for memory leaks, and providing more clarity on Editor error prompts.

Can I upgrade my technical support plan?

Yes, if you’re in need of more in-depth help, Essential Success and Integrated Success plans offer advanced technical support for more complex business needs. Additionally, as your Enterprise seat count increases, you can access premium technical support features such as faster response times, additional guaranteed-SLA tickets, and access to a PRM at 20 seats, and bug handling, LTS backporting, and more at 100+ seats.

What is the difference between standard technical support and premium technical support?

Premium technical support offers more personalized advice based on your specific use cases. It also includes full project intake and review to identify and help with problems and bugs while looking for workarounds to address any other issues. Premium technical support also allows for additional guaranteed-SLA tickets to be submitted and reviewed, while offering faster ticket response times. For a visual representation of the difference between our support plans, please visit our website.

What languages and regions are Success Plans offered in?

Technical support and our ticketing system are only available in English currently. Our dedicated advisors make their best effort to accommodate your preferred language, however we can only guarantee English support. Success Plans are available globally.

Build Server

How does Build Server work?

Unity Build Server licensing is managed through a locally installed License Server on your studio network. The License Server can be managed directly through the Unity ID portal. Unity Build Server runs Unity in batchmode through a command line interface and can only be used to generate builds, not to author project content.

Is Build Server required to build Unity projects?

No, a Build Server license is not required to build Unity projects. Build Server is a more cost-effective way for creative studios to offload the computational requirements of building projects to network hardware, freeing up developer workstations to enable higher levels of productivity.

Is Build Server a CI/CD solution?

No, Build Server is a license solution (floating license or serial key) that enables Unity to run in batch mode, freeing up developer workstations to continue working while OnPrem hardware performs builds.

Which versions of the Editor are supported for Build Server Licenses?

Build Server requires v 2019.4.3 LTS or later.

On-Demand Training

What is On-Demand Training?

On-Demand Training is an online training platform that allows you to develop your skills at your own pace. It offers access to hundreds of hours of expert-led professional training courses, designed for all skill levels and industries. Leverage our full collection of courses to enhance your skill set.

What kind of content is available in the On-Demand Training platform?

Our platform provides hundreds of hours of expert-led training content, separated into modules and delivered through bite-sized video clips to help you more easily digest and retain course content. The large variety of courses include practice projects, assessments, and certificates with a range of difficulty levels available for different roles and verticals. Courses also go beyond the scope of just the Unity Engine and cover topics related to other product families such as Unity Forma, Reflect, and Pixyz.

What is the difference between Unity Learn and On-Demand Training?

While both provide access to education on how to use Unity, the On-Demand Training platform includes curriculum built specifically for professionals, across skill levels and industries, whereas Unity Learn is targeted towards students and hobbyists. On-Demand Training content focuses on tips and tricks to increase productivity and collaboration in addition to learning crucial Unity skills. The On-Demand platform also includes practice projects, quizzes, course certificates, and other learning tools to help reinforce comprehension.

Unity Industrial Collection (UIC)

What changes are coming to Unity Industrial Collection?

Starter Success is an entry-level technical support package that helps you overcome issues with assistance from Unity engineers. New customers or those upgrading from Unity Pro to UIC will receive access to Starter Success. Existing UIC customers who have a contract expiry date after October 13, 2022 will receive Starter Success upon renewal.

New, existing and renewing UIC plans will also include Unity Mars, as well as Havok Physics for Unity with the release of Unity 2022.2 this fall. 

Unity Industrial Collection will be $2,950/year for annual prepaid plans.

Starter Success

What is Starter Success?

Starter Success is our entry-level Success Plan, a technical support package that enables you to solve issues with assistance from Unity engineers, allowing you to get back to work on your project. As a part of your UIC subscription, Starter Success entitles you to:  

  • Technical support: Access Unity engineers to overcome technical blockers
  • Partner Advisor: Your advocate and first point of contact for onboarding and advice 
  • Rapid response times: Get answers quickly with guaranteed first-response times (48 hr)
  • On-Demand Training: Access to one nine-hour on-demand training course, Develop Real-Time 3D Applications in Unity
What types of issues can Starter Success help me resolve?

Starter Success can help you resolve most of the common errors or issues that come up while working in the Unity Editor. Our support engineers provide tips and tricks, workarounds, guidance on how to achieve better performance for your project, and answers to general Editor questions. Examples include reducing file sizes for mobile, solving for memory leaks, and providing more clarity on Editor error prompts.

What languages and regions are Success Plans offered in?

Technical support and our ticketing system are currently only available in English. Our dedicated advisors make their best effort to accommodate your preferred language, however we can only guarantee English support. Success Plans are available globally.

Unity Mars and Havok Physics for Unity

What plans will include access to Unity Mars and Havok Physics for Unity?

Unity Pro, Unity Enterprise, and UIC will now include both Unity Mars and Havok Physics for Unity at no additional cost. Havok Physics for Unity will be available later this fall with the release of Unity 2022.2.

What is Unity Mars?

Unity Mars is an authoring tool to create augmented reality (AR) apps with better workflows and purpose-built authoring tools. Unity Mars helps solve the complexities of AR app development. Plain language authoring, in-Editor testing and tools to work with dynamic content help reduce development time. Learn more here.

When can Unity Pro, Unity Enterprise and UIC customers access Unity Mars?

Unity Mars will be included with Unity Pro, Unity Enterprise, and UIC starting on October 13, 2022. All customers on these plans can install Unity Mars from October 13 onward.

How do I download and install Unity Mars as a Unity Pro, Unity Enterprise, or UIC customer?

Visit our Getting started with Unity Mars documentation for details on how to install the package.

Unity Mars can be found at id.unity.com at My Account > My Seats or Organizations > “Your Organization.” You’ll be able to start using Unity Mars with your Unity Pro, Unity Enterprise, or UIC subscription on October 13, 2022.

Will Unity Mars continue as a standalone product?

Yes, Unity Mars will continue to be available as a standalone product.

What are my options if I am a Unity Pro or Unity Enterprise customer who has already paid for Unity Mars?

Customers working with our managed sales team should contact their account manager. Customers who purchased their Unity licenses online should contact our customer support team to discuss their Unity Mars subscription options.

What is Havok Physics for Unity?

Havok Physics for Unity provides deterministic physics simulation and collision detection for projects built with Unity’s Data-Oriented Technology Stack (DOTS). Build with confidence using the same battle-tested technology that brings believable physics to ragdolls, vehicles, and rigidbody constraints at peak performance, no matter the scale of your game world.

What is the difference between Havok Physics for Unity and Unity Physics?

Havok Physics for Unity is a high-end solution for creators who need to produce complex physics simulations. It is written using the same C# DOTS framework as Unity Physics but includes the functionality and performance of the closed source, proprietary Havok Physics engine. Havok Physics is heavily optimized for simulating physics in graphically-intense games, which often include intricate scenes with lots of physical interaction.

When can Unity Pro, Unity Enterprise, and UIC customers access Havok Physics for Unity?

Entitlement for Havok Physics for Unity will be included with Unity Pro, Unity Enterprise, and UIC starting on October 13, 2022, without waiting for license renewal. However, Havok Physics for Unity will only be available for Unity 2022.2 and higher.

When will Havok Physics for Unity be available?

Havok Physics for Unity will be generally available when Unity 2022.2 releases this fall. Havok Physics for Unity is built on top of Unity’s Data-Oriented Technology Stack (DOTS) to enable greater performance. DOTS is composed of the Burst Compiler and Jobs System, which are already available and being used by developers, as well as Entities, which is scheduled for release this year alongside Unity 2022.2. An experimental package of Havok Physics for Unity was released via the Unity Asset Store but is no longer supported and not recommended for games under development.

What if I already have Havok Physics for Unity in my project?

If you are using the Havok Physics for Unity experimental package from the Unity Asset Store, it will no longer be renewable after your current subscription ends. For Unity Pro and Unity Enterprise subscribers, the full release of Havok Physics for Unity will be available directly through the Unity Package Manager.

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