Unity Cloud Frequently Asked Questions
General FAQ
What is Unity Cloud?
+Unity Cloud centralizes content and streamlines workflows with vital connections between Unity Asset Manager, Unity Version Control, and the Unity Editor, helping your team create better games faster.
Unity Cloud includes:
- Unity ecosystem integrations
- Unity Asset Manager with storage
- Unity DevOps for automating workflows and more
- Centralized administration capabilities
- Access to Unity Cloud services
- Customizable Unity Cloud Dashboard
Unity Asset Manager is available now, with two Unity ecosystem integrations that support more efficient workflows:
- The Asset Manager for Unity Version Control integration lets you index and preview content from Unity Version Control directly within Unity Asset Manager.
- The Unity Asset Manager for Unity Editor integration lets you browse content directly in the Unity Editor and port that content into your projects without switching contexts.
Visit our Unity Cloud onboarding guide to learn more:
- Start exploring by logging in with your Unity ID or by creating a Unity Cloud account.
- Dive into the details with Unity Cloud documentation.
- Read the knowledge base.
Who has access to Unity Cloud?
+Unity Cloud is currently included in Unity Personal, Unity Pro, Unity Enterprise, and Unity Industry subscription plans at no additional cost. As a subscriber, you can get started with Unity Cloud by logging in with your Unity ID.
If you’re new to Unity Cloud, you can sign up for a free Unity Cloud Personal account or purchase a Unity Cloud Pro or Unity Enterprise plan today.
Why are certain features in beta?
+While most components of Unity Cloud are in General Availability (GA) and are fully featured, some capabilities are still in development. Unity Cloud lets you start exploring these new features and capabilities today, and try new features as soon as they’re available.
Some Unity Cloud services may also be tagged as in beta. Various components of these services are under development and may change significantly. While these services are tagged as in beta, making them “Evaluation Versions” in our Terms of Service, you can use Unity Cloud services for commercial purposes during their beta periods.
Find details about upcoming features and share feedback in our public roadmaps.
How do I get started with Unity Cloud?
+You can get started with Unity Cloud by logging in with your Unity ID or by creating a Unity Cloud account.
- Visit our Unity Cloud onboarding guide to learn more.
Dive into the details with Unity Cloud documentation.
I am a Unity subscriber. What will I be charged for Unity Cloud now that early access has ended?
+During early access, Unity Cloud storage was available for free on an unlimited basis to all Unity subscribers.
Now that early access has ended, Unity Cloud is included at no additional cost for all Unity subscribers, along with both seat and storage inclusions, for each subscription tier. Users or organizations will now need to pay for storage and seats above what is included in their subscription tier.
Unity Cloud Personal subscribers will be limited to the existing free tier of 10 GB for Asset Manager storage and will have access to 5 GB storage and 200 Windows build minutes for DevOps, without the ability to purchase more. Unity Cloud Personal subscribers who wish to add additional DevOps seats or consume more build minutes and/or storage can upgrade their DevOps subscription.
Unity Pro, Unity Enterprise, and Unity Industry subscribers receive 1 seat of Unity Cloud for every seat of their Unity Editor subscription.
Unity Pro users will receive 50 GB of free storage per seat, pooled for the entire organization to use, while Unity Enterprise and Unity Industry subscribers will receive 120 GB of free storage per seat, pooled for the entire organization to use.
Organizations will need to manually opt in to consuming storage and seats above subscription tier limits. You will not be charged for anything until you opt in. You can opt in from the Unity Cloud storage page via your dashboard.
To understand your usage and determine your organization’s needs, view your storage and service consumption history in the Unity Cloud Dashboard for Unity Asset Manager here and for Unity DevOps here.
See the Unity Cloud Compare Plans page for more details on features and pricing.
What is “Pay as you go”?
+Pay as you go allows users to use consumption services over their included tier limit. This applies to Unity Cloud storage, DevOps storage, and DevOps build minutes.
If you have a standalone Unity Cloud subscription, you can consume these services over your tier limits immediately.
If you have a Unity subscription, you will need to opt in to Pay as you go services before you can consume these services above your included tier limits. You can opt in by navigating to the storage page of your dashboard. Once you opt in, you can begin consuming services over your tier limits immediately; you will receive a monthly invoice for any usage over your tier limits.
To understand your usage and determine your organization’s needs, view your storage and service consumption history in the Unity Cloud Dashboard for Unity Asset Manager here and for Unity DevOps here.
I don’t see the option to opt in to Pay as you go in the Unity Cloud Dashboard. Where do I find it?
+We are rolling out the ability to opt in to Pay as you go in cohorts to existing customers. As a result, some users will see the option appear earlier than users in the later cohorts.
If you do not see the option to opt in to Pay as you go on April 22, please check back over the next few weeks to see when the option populates. Ungated early-access usage will continue uninterrupted until the option to opt in to Pay as you go has been added to your dashboard.
Will I be charged for anything if I don’t opt in to Pay as you go?
+No, organizations that do not opt in to Pay as you go can continue using Unity Cloud storage and DevOps storage and build minutes within their subscription tier limits at no additional charge. They will not be able to use additional units of these services beyond what’s included in their subscription tier.
What Unity Cloud plans are available with my subscription?
+Customers with a Unity subscription (Personal, Pro, Enterprise, Industry) now have access to the corresponding Unity Cloud plan:
- Unity Personal → Unity Cloud Personal
- Unity Pro → Unity Cloud Pro
- Unity Enterprise → Unity Cloud Enterprise
- Unity Industry → Unity Cloud Enterprise
You can get started with Unity Cloud by logging in with your Unity ID or creating a Unity Cloud account.
Visit our Unity Cloud onboarding guide and documentation to learn more.
Can I access Unity Cloud if I do not have a Unity subscription?
+Anyone without an active Unity subscription is invited to explore Unity Cloud by creating a Unity Cloud account and activating a free Unity Cloud Personal subscription.
Unity Cloud Pro and Enterprise plans are available for purchase.
Compare features and pricing of Unity Cloud plans.
Can I get Unity Cloud Pro or Unity Cloud Enterprise as standalone options if I am not a Unity Pro or Unity Enterprise customer?
+Yes. Unity Cloud Pro and Unity Cloud Enterprise plans are available.
If you’re new to Unity, you can sign up for a free Unity Cloud Personal subscription.
If I have a Unity Pro, Unity Enterprise or Unity Industry subscription, do I need to add more seats to get more Unity Cloud seats?
+You can get more Unity Cloud seats by buying a separate Unity Cloud subscription and assigning those seats in your org. You can also get more seats by adding more Unity seats to your subscription.
What is Unity Cloud pricing?
+Pricing for Unity Cloud differs by subscription tier; you can compare plan pricing and features here. Unity Cloud users can also purchase Pay as you go services to use services over their included tier limits.
For details on pricing models, calculating storage costs, and storage quote management, read the Unity Cloud Billing and Pricing documentation.
Are Unity Gaming Services part of Unity Cloud?
+Unity Gaming Services are part of the Unity Cloud ecosystem, but are not included in Unity or Unity Cloud subscription plans.
Unity Gaming Services are free to start, with consumption and monthly-active-user based pricing so you only pay as your game grows. Learn more about Unity Gaming Services.
What is a Unity Cloud Collaborate License?
+Unity Cloud Collaborate is a seat-based license that allows users to search, view, and download content in Unity Asset Manager and runtime applications. This license is ideal for customers who may want to give someone access to its content in Unity Asset Manager but not give upload permissions.
At this time, only Unity Enterprise, Unity Industry, and Unity Cloud Enterprise subscribers can purchase Unity Cloud Collaborate. If you’re interested in purchasing Unity Cloud Collaborate, please contact our Sales team.
How do I get in touch with the Unity Cloud team?
+Great question. We’re glad you asked. There are multiple ways you can reach out to the Unity Cloud team to ask questions or give feedback.
Unity Asset Manager FAQ
What is Unity Asset Manager?
+Unity Asset Manager is a digital asset management (DAM) system tailored for the rigors of 3D asset creation, embedded directly in the Unity Cloud Dashboard. With Unity Asset Manager, you can:
- Manage access to your assets with role-based access controls
- Use a suite of tools to manage, organize and discover your assets
- Reuse assets across Unity Editor project, keeping asset dependencies
- Upload assets from disk or index files from your Unity DevOps Version Control repositories
- Store assets in Unity Cloud storage (included capacity according to your subscription)
- Build your own integration with APIs and SDKs
- Use data transformation workflows to generate previews, extract 3D metadata or to generate an optimized version of large and complex models to stream at runtime on main platforms (Windows Standalone, Android, web, macOS, iOS, XR)
To learn which Unity Asset Manager features are included in your subscription, visit the Unity Cloud Compare Plans page.
To learn more, visit the Unity Asset Manager page or consult the Unity Asset Manager documentation.
What is the difference between Asset Store and Unity Asset Manager?
+In the Asset Store, you can browse and buy third-party assets. In Unity Asset Manager, you can store and manage your own (first-party) assets.
Is Unity Asset Manager only for Unity customers?
+Unity Asset Manager is engine-agnostic.
Anyone can get started by logging in with your Unity ID or by creating a Unity Cloud account.
You can also use Asset Manager with most DCC software or game engines via APIs.
How do I get started with Unity Asset Manager?
+Log into Unity Cloud with your Unity ID or by creating a Unity Cloud account.
From the Unity Cloud Product page, select Asset Manager, create a project, add your assets, and start inviting teammates to collaborate in your project.
For more information on getting started with Unity Asset Manager, read the documentation.
Does Unity Asset Manager offer role-based access control?
+Yes. We support full role-based access control (RBAC) at the organization and project levels, enabling you to keep secure access to your valuable IP.
Organization Owners will have full access to all projects in their Organization by default.
If you’re an Organization Owner, you can invite other users, both inside and outside of your organization, to your projects. You can also assign them roles as Owners, Contributors, Consumers, or Viewers at both the organization and project levels. Note: At this time Unity Pro, Unity Enterprise, and Unity Industry subscribers can have any role on a Unity Asset Manager project, regardless of their seat entitlements. In the near future, users will be adjusted to the level of project viewer permissions that matches their subscription/entitlement.
For detailed information regarding Unity Asset Manager’s role-based access controls, consult the documentation. To understand the differences between Asset Manager project add-on roles, read the
Which file types does Unity Asset Manager support?
+Unity Asset Manager is file agnostic. See the documentation for details.
What is the Unity Asset Manager for Unity Editor integration and how can I access it?
+The Unity Asset Manager for Unity Editor integration lets you browse, search, and import content directly in the Unity Editor. You can then upload and reuse your existing content without having to switch between projects and/or applications. You can add the package (com.unity.asset-manager-for-unity) to your Unity project using Package Manager.
What is the Unity Asset Manager for Unity Version Control integration and how can I access it?
+The Unity Asset Manager for Unity Version Control integration lets you index content from Unity Version Control repositories directly within Unity Asset Manager. Any modifications made through Unity Version Control tools will automatically synchronize with Unity Asset Manager, preventing redundant content creation within your team. You can also generate previews and attach metadata to these assets, enhancing their discoverability and facilitating reuse across various projects. To get started, simply enable the integration from the Integrations modal in the Unity Asset Manager. See documentation for details.
What Unity Editor versions will support the Unity Asset Manager for Unity Editor integration?
+Unity 2022 LTS and later.
Unity DevOps FAQ
What is Unity DevOps?
+Unity DevOps is a modular DevOps solution developed to solve the unique challenges of creating real-time 3D experiences. The two main components of DevOps – Version Control and Build Automation – help automate workflows so you can build, test, and deliver higher-quality experiences to your customers with each new iteration.
What DevOps features will I get with my Unity subscription?
+Unity Pro, Unity Enterprise, and Unity Industry subscribers receive:
- 1 DevOps seat per Unity Pro, Unity Enterprise, or Unity Industry license
- 200 Windows build minutes and 5 GB of storage for project data per organization
Costs for additional seats, compute, storage, and concurrency will be charged on a consumption basis. View DevOps pricing.
Unity Personal and Unity Cloud Personal subscribers get three (3) seats per organization, 200 Windows build minutes, and 5 GB of storage for project data. Costs for additional seats, compute, storage, and concurrency will be charged on a consumption basis. View DevOps pricing.
What if I already subscribe to Unity DevOps?
+If you already have Unity DevOps, seat allocations associated with Unity Pro, Unity Enterprise, or Unity Industry will be applied incrementally to your existing count.
DevOps seats that are included with Unity Cloud are locked to the Unity Cloud license owner. For example, if your team holds 10 Unity Pro licenses, and 5 of your Unity Pro license holders also have existing DevOps licenses, your 5 DevOps seats will be assigned to your Unity Pro license holders. In the end, you will have: 10 DevOps seats from your Unity Pro subscriptions and 5 unassigned standalone DevOps seats.
A seat is not needed to use Unity DevOps Build Automation. To collaborate with teammates who do not need a Unity Editor subscription for Unity DevOps Version Control, you can purchase additional seats by subscribing to standalone Unity DevOps.
If you do not already have Unity DevOps, you will be granted a 1:1 DevOps seat allocation for every seat of Unity Pro, Unity Enterprise, or Unity Industry that you currently have.
If I have a Unity Editor subscription, do I need to add more Editor seats to get more Unity DevOps seats?
+No, you may purchase standalone Unity DevOps seats at any time to allow teammates who do not need an Editor subscription to use Unity DevOps Version Control.
How do I access Unity DevOps?
+If you are a Unity Pro or Unity Enterprise customer
Access DevOps by logging into your Unity Cloud Dashboard with your Unity ID, select Products and select and launch DevOps. Unity Cloud Pro and Unity Cloud Enterprise customers are automatically subscribed to DevOps.
If you are a Unity Cloud Personal customer
Access DevOps by logging into your Unity Cloud Dashboard with your Unity ID or by creating an account. Select Products, then select and launch DevOps. You must opt into DevOps by clicking Start free trial in the banner at the top of the DevOps panel.
Is an on-premises Unity DevOps offering available as part of Unity Cloud?
+While the Unity DevOps cloud version is only available as part of Unity Cloud, Unity DevOps can run on-premises. Contact us for details.
Unity ecosystem integrations FAQ
What Unity ecosystem integrations does Unity Cloud offer?
+- Unity Asset Manager for Unity Editor integration
- Projects and content travel where you need them. Browse from Unity Asset Manager in the Unity Editor and port existing content into your projects. Learn more.
- Unity Asset Manager for Unity Version Control integration
- Provide artists with a comprehensive view of all assets across your studio plus the ability to index and preview content from Unity DevOps Version Control directly within Unity Asset Manager.
- Connect Unity Editor and Unity Cloud projects from the Hub
- Initiate cloud-connected projects from the Unity Hub to enable more streamlined workflows between Unity Editor, Unity Gaming Services, and Unity Asset Manager.
- Enable Unity Version Control from the Hub
- Create, link, and join your Unity projects to Unity Version Control directly in the Unity Hub. Learn how.
- Unity Cloud Python SDK (beta)
- Leverage the Python SDK to integrate Unity Asset Manager into your pipeline and tool ecosystem. Access the SDK.
What are Connected Cloud Projects?
+Connected Cloud Projects describes how the Unity Editor and Unity Cloud, including Unity DevOps and Unity Gaming Services, use the Hub as a nexus to provide a seamless connected experience.
Through the Hub, you can create, link, and join your Unity Editor projects to an existing Cloud or Unity Gaming Services project, or cloud-hosted Version Control repositories, and begin inviting your teammates to collaborate. This functionality is exclusive to Unity Editor and Unity Cloud customers.
Unity Plan FAQ
What is included with my Unity Enterprise subscription?
+Unity Enterprise customers will get Unity Cloud Enterprise, including Unity Asset Manager (120 GB of storage per seat, pooled for a team to share), along with an equal number of Unity DevOps seats (with 5 GB of storage and 200 Windows build minutes, pooled for a team to share). Centralized administration tools, including custom roles and SSO, provide a higher degree of control. Unity Enterprise customers will also have the ability to purchase additional Collaborate licenses.
For more details on what is included in Unity Cloud Enterprise, compare plans.
What is included with my Unity Pro subscription?
+Unity Pro customers will get Unity Cloud Pro, including Unity Asset Manager (50 GB of storage per seat, pooled for a team to share), along with an equal number of Unity DevOps seats (with 5 GB of storage and 200 Windows build minutes, pooled for a team to share), and centralized administration tools for role and access controls.
For more details on what is included in Unity Cloud Pro, compare plans.
What is included with my Unity Personal subscription?
+Unity Personal customers will get Unity Cloud Personal, including Unity Asset Manager free tier (10 GB storage total, pooled for a team to share), and Unity DevOps free tier (3 Unity DevOps seats, 5 GB of storage, and 200 Windows build minutes, pooled for a team to share), and centralized administration tools for role and access controls.
For more details on what is included in Unity Cloud Personal, compare plans.
What is included with my Unity Industry subscription?
+Unity Industry customers will get Unity Cloud Enterprise, including Unity Asset Manager (120 GB of storage per seat, pooled for a team to share), along with an equal number of Unity DevOps seats (with 5 GB of storage and 200 Windows build minutes, pooled for a team to share). Centralized administration tools, including custom roles and SSO, provide a higher degree of control. Unity Industry customers will also have the ability to purchase additional Collaborate licenses.
For more details on what is included in Unity Cloud Enterprise, compare plans.
Will students and educators get access to Unity Cloud?
+Yes, through education plans that provide other exclusive benefits, students and educators can access Unity Cloud Personal, including Unity Asset Manager free tier (10 GB storage total, pooled for a team to share), and Unity DevOps free tier (3 Unity DevOps seats, 5 GB of storage, and 200 Windows build minutes, pooled for a team to share).
Learn more about the Student Plan and Educator Plan. To access Unity Cloud Personal, log in with your Unity ID.
Support FAQ
Where can I submit support requests?
+You can access Unity Cloud support through either our Support portal or the Unity Cloud Dashboard. While all customers can access Unity Cloud and get help with nontechnical questions as part of their subscription, only those with a Unity Enterprise, Unity Industry, or a standalone Unity Cloud Enterprise license will have access to technical support.
For questions related to specific products, please use the links below:
- For nontechnical questions on Cloud Dashboard management, submit a ticket.
- For Unity DevOps Version Control support, submit a ticket.
- For Unity DevOps Build Automation support, submit a ticket.
For Unity Asset Manager questions, submit a ticket.
What types of technical issues can I get help with through my Unity Cloud Enterprise subscription?
+With the Unity Cloud General Availability (GA) release, technical support for early access and beta will end. Support with a defined service-level agreement (SLA) will be delivered as part of our paid Success Plans, which you can compare here.
Can I upgrade my technical support plan?
+Our Success Plans offer advanced technical support to boost creativity and help you build projects with confidence. Users will need to purchase a Unity Pro, Unity Enterprise, or Unity Industry license to be eligible to purchase our individual Success Plans.
Alternatively, Unity Enterprise and Unity Industry both offer advanced support options that scale with the number of seats.
What language(s) is support offered in?
+Technical support and our ticketing system are currently only available in English. Our engineers make their best effort to accommodate your preferred language, however we can only guarantee English support.