Senior Partner Relations Manager - Games and Entertainment

The opportunity

Working directly with developers and their technical leadership, you’ll help ensure Unity productions succeed across the world. Our customers create everything from small mobile projects to AAA console games and immersive multi-user VR experiences, and they’ll benefit from your expertise, judgment, and collaborative problem solving.

As a Senior Partner Relations Manager, you’re the bridge between customers and Unity. You’ll sit on the front lines with our most strategic accounts, provide thoughtful technical guidance, and manage the full customer relationship through the post sales journey. You’ll be a trusted adviser, a steady presence in moments of pressure, and a credible peer to the engineers and technical leaders you work with.

What you'll be doing

• Serve as the primary point of contact for a portfolio of high profile gaming and entertainment customers, defining and executing strategic success plans that span the full lifecycle while building strong relationships with technical and executive stakeholders
• Develop deep knowledge of customer projects and tech stacks and provide expert guidance on Unity products and services, helping customers design technical solutions, integrate new capabilities into their pipelines, and accelerate project success
• Lead cross functional internal account teams (sales, engineering, product) to ensure a cohesive customer experience. Escalate and drive resolution of urgent issues, enlisting resources across technical support, product, and engineering as needed
• Directly influence Unity's product roadmap by monitoring customer feedback and sentiment, surfacing insights from your portfolio, and championing those findings through Voice of the Customer reports
• Contribute to a culture of growth by sharing knowledge across the team
• You will travel domestically and internationally up 20 to 30% of the time for customer engagements

What we're looking for

• Experience in game development, real time 3D, or a related technical domain (whether you've shipped a title, worked in a game studio, or built on a real time engine like Unity or similar). You understand the realities of game production from the inside, including production pipelines and the challenges developers face day to day.
• Hands-on experience with Unity tools (Graphics, Asset Bundles, Addressables, Profiling) or equivalent real time engine tooling, paired with a solid understanding of AI workflows and Generative AI, and how they can benefit game development.
• Experience managing technical and executive stakeholders with confidence and empathy. Strong communication skills, with the ability to translate sophisticated technical content into clear business value. You tackle challenges with diplomacy and a solutions-focused approach.
• A demonstrated commitment to customer centric service, on time delivery of complex solutions, and a collaborative, team first mindset. You guide customers through new opportunities with a positive and constructive outlook.
• Fluent in English.

You might also have

• Experience developing a multiplayer title
• Shipped mobile games professionally
• Experience in Customer Success, Developer Relations, Technical Account Management, or Engineering leadership
• Fluency in a second language beyond English is a plus

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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