What languages are Success Plans offered in?

Technical support and our ticketing system are only available in English. For dedicated advisors, we make our best effort to accommodate your preferred language, however we can only guarantee English support.

In what regions are Success Plans available?

Success Plans are available around the world.

How long is the subscription term for Success Plans?

Success Plans are purchased on a yearly subscription that can either be paid up-front or on a monthly basis.

Do I need an Enterprise license to get access to Integrated Success?

No, you do not need an Enterprise license to purchase Integrated Success. However, Enterprise license customers can purchase a version of Integrated Success at a discount.

What is the difference between Technical Support and Premium Technical Support?

Premium Technical Support offers more personalized advice based on your specific use cases. It also includes full project consumption and review to identify and help with problems and bugs, while also helping you find workarounds for any other issues. Additionally, Premium Technical Support offers faster ticket response times.

What is the difference between a Partner Advisor and a Partner Relations Manager?

Partner Advisors are your advocate and first point of contact for onboarding and advice. They offer direct, one-on-one engagements to address your needs and focus on your success. They help identify risks, coordinate with internal teams to advocate on your behalf and source answers to your questions, and provide assistance with customer service requests. Partner Relations Managers offer more strategic advice and act as a bridge between your team and the rest of Unity. They have a thorough understanding of your business, challenges, and goals, and provide specific guidance and best practices to help achieve those goals. Additionally, they can provide the latest insider knowledge and optimization techniques to accelerate your project.

Generally, plans cannot be changed mid-term, but they can be upgraded upon renewal. However, Unity will occasionally make exceptions on a case-by-case basis. Consult your Unity sales representative to learn more.

Can I cancel our Support Plan at any time?

No, Support Plans are purchased on an annual subscription and cannot be canceled mid-year. At the end of the year, you can choose whether to renew your subscription.

I’m a publisher, how would Success Plans work for me?

We have a flexible Publisher Success plan where you can allocate resources at the right level of support to each studio. Get in touch with our team to find out more.

成功计划

利用 Unity 成功计划改进您的项目

Unity 成功计划通过最大限度减少阻碍您前进的技术和战略障碍，为您提供突破创意极限所需的帮助。

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Create with confidence

Prevent technical roadblocks

Nothing can derail development quite like spending hours troubleshooting. Keep your project moving forward with prioritized access to our technical support team, who provides recommendations to anticipate, correct, and prevent blockers.

Streamline development

Get strategic guidance, tips, and best practices straight from the source. Work directly with Unity experts to help ensure your projects are optimized to achieve your goals.

Mitigate risk

Reduce stress and minimize downtime by working with our experts to put guardrails in place that can help you avoid future issues, ensuring your project stays on track and on budget.

比较我们的成功计划

Minimize technical and strategic obstacles with Success Plans.

LEGEND

包含

额外费用

不包含

Starter Success

Get the boost you need to overcome technical blockers. Starter Success is our entry-level technical support package that enables you to efficiently solve issues with assistance from Unity engineers.

Essential Success

Minimize downtime and stay productive with Essential Success. Tackle issues head-on with premium technical support, including proactive guidance from a Partner Relations Manager, bug handling, and faster response times.

Integrated Success

Unlock your project’s full potential with our most complete Success Plan. This support package offers the fastest response times, strategic guidance from a Partner Relations Manager, prioritized bug fixing, and an annual deep-dive project review.

Success Plans Features

Best suited for

Small teams and individual creators

Mid-size teams

Large organizations and enterprises

Gated access to Unity's Success Hub

Onboarding support

Priority queue for customer service

Fireside Chats with Unity experts

Technical support tier

Standard

Premium

Guaranteed response times

48

4, 8, 12

2, 4, 8, 12

Emergency responses

Success Advisor

Partner Advisor

Partner Relations Manager

Success Advisor correspondence style

Reactive

Proactive

Strategic

Frequency of interactions with advisor

Quarterly

Monthly

Weekly

Bug handling - reproduction and reporting

NDA product updates

Performance and optimization advice

Prioritized bug fixing and backports to LTS

Annual in-depth technical Project Review or learning engagement

Unity Starter Success

Our entry-level support plan to help you efficiently solve technical issues and get your project back on track.

Access to Unity engineers
An assigned Partner Advisor
Guaranteed first response times

Unity 基本成功计划

Building on our base plan, this plan offers additional technical support from experienced Unity engineers with more rapid response times.

Premium technical support
合作伙伴关系经理
Bug Handling

Unity Integrated Success

Our most advanced support plan. Ensure complex projects reach their full potential with expert guidance and technical reviews.

Prioritized bug fixing and LTS backporting
Project reviews
Emergency response times

“Unity 集成成功服务尽心竭力，一次又一次帮助我们解决现场问题。这是一种非常有价值的合作伙伴关系。”

Daniel Doubleday, Head of Frontend Engineering, Wooga

阅读完整故事

“The Unity Partner Relations Manager is our bridge to Unity’s entire organization, helping us connect efficiently with everyone from engineering to marketing. Our regular meetings go beyond day-to-day support topics and are immensely helpful, whether it’s pointing us to relevant content or advising new features to improve our workflows.”

Basil Fierz, PhD, Senior Software Engineer, VirtaMed

Read the full story

Success stories

Top Eleven

Learn how Nordeus brought 3D live matches to multiple platforms using Cinemachine, Unity Profiler, Unity Test Framework, and Integrated Success.

Read the case study

Slime Rancher 2

Learn how Monomi Park used Unity’s HDRP, source code access, and NVIDIA PhysX to build a bigger and more performant world with Slime Rancher 2.

Read the case study

Jurassic World Aftermath

Learn how Integrated Success and Multiplay empowered Coatsink to deliver a better game, faster.

Read the case study

Get support included with your Unity license

Unity Enterprise

Manage and optimize complex projects with expert engineering support, source code access, and extended Long Term Support (LTS) for teams of any size. Gain enterprise-level technical support and guidance, empower your team to optimize their code, and maximize your build times. It’s the solution that scales with your ambitions.

Learn more

Unity Industry

Unity Industry enables developers, artists, and engineers across industries to build and deliver custom real-time 3D experiences. With support designed for Industry users, Unity Industry includes a dedicated Partner Advisor, on-demand training for every team member, and rapid-response technical support.

Learn more

踏上成功之路

准备好开始使用成功计划了吗？不确定哪个订阅最适合您？我们为你提供帮助。

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常见问题解答

成功计划以哪些语言提供？

技术支持和票证系统仅提供英文版本。

对于专业顾问，我们会尽最大努力提供您首选的语言，但只保证提供英语支持。

成功计划在哪些地区可用？

成功计划可在全球范围内使用。

成功计划的订购期限是多长时间？

成功计划以年度订阅为单位进行购买，可预先付款或按月付费。

需要有企业许可证才能访问集成成功计划吗？

不需要有企业许可证就能购买集成成功计划。但是，企业许可证客户可以以折扣价购买集成成功计划。

技术支持和高级技术支持有什么区别？

高级技术支持根据您的特定用例提供更个性化的建议。它还包括完整的项目使用情况和审查，以确定和帮助解决问题及错误，同时还帮助您找到任何其他问题的解决方法。此外，高级技术支持允许同时提交和审查多个票证，提供更快的票证响应时间。

作为 Unity Pro 支持客户，我可以将支持等级升级到 Tier 3 吗？

不可以，目前不支持这种操作。但是，如果您发现自己需要 Tier 3 技术支持，我们建议您购买企业计划或我们为组织提供的高级技术支持包之一，如基本成功计划。

我可以切换计划吗？

一般来说，不能中途更改计划，但可在续订时升级计划。但是，Unity 始终将客户放在第一位，偶尔也会根据具体情况给予例外处理。如果您想升级计划，请咨询 Unity 销售代表。

我可以随时取消支持计划吗？

不可以，支持计划是按年度订阅购买的，不能在年中取消。到年底时，您可以选择是否再续订一年。

我是发布者，成功计划对我有什么用？

我们有一个灵活的发布者成功计划，让您可以为每个工作室分配适当支持级别的资源。有关更多信息，请联系我们的团队。