Improve stability, reduce churn
Players are more likely to stop playing when they encounter bugs and crashes. Real-time crash data can help your team fix bugs faster to make sure your players don’t churn.
Options that fit your budget
Choose tools to suit your budget and needs. Unity offers crash and error reporting solutions that are free to start using and can be scaled up as your project grows.
Crash reporting solutions
Cloud Diagnostics
Get real-time error monitoring so you can resolve bugs impacting your game’s stability. Included with Unity Pro and Unity Enterprise subscriptions.
Cloud Diagnostics Advanced
Compare products
Cloud Diagnostics
- Supports the Unity engine
- Supports mobile and PC
- 10,000 crash and exception reports per day
- 1 GB of report storage
- 90-day data retention
- Integrations with webhook, email, Slack, MS Teams, Discord, and Jira
Cloud Diagnostics Advanced
- Supports Unity, Unreal, and in-house engines
- Supports Xbox® and PlayStation® dev environments
- Supports mobile, PC, console, and more
- 1,000,000 crash and exception reports per month
- 100 GB of report storage
- 90-day data retention
- Get more reports, storage, and data retention for an extra fee
- Integrations with webhook, email, Slack, MS Teams, Discord, Asana, Jira, and advanced Jira assignee controls
- More customizable and detailed reporting options
- Custom exception grouping and de-duplication
- Filter and search by custom metadata
Resources
Get started with Cloud Diagnostics
Attend this Unity Learn course for step-by-step guidance on how to enable Cloud Diagnostics to automatically collect crash and exception data in the Unity Dashboard.
Webinar: Cloud Diagnostics Advanced
Join Backtrace and Respawn Entertainment for a discussion about how teams can provide a better gaming experience by attacking debug time and reducing gameplay-impacting crashes.
Nimble Giant case study
Discover how using Backtrace (Cloud Diagnostics Advanced) made it easier for the Nimble Giant team to aggregate, triage, and resolve crashes and errors.
Learn more
Cloud Diagnostics documentation
Cloud Diagnostics Advanced documentation
Review the manual to help you get Cloud Diagnostics Advanced up and running.
Pricing
Get more information about pricing for Cloud Diagnostics Advanced and learn how it can scale as your game grows.
Frequently asked questions
Cloud Diagnostics Advanced offers more features, error reporting capacity, and broader platform support. Cloud Diagnostics Advanced is also a paid service, while Cloud Diagnostics is included with Unity Pro and Unity Enterprise subscriptions. See the comparison table above for more information.
Visit the Package Manager in the Unity Editor to enable Cloud Diagnostics with one click. For detailed documentation on the integration process, read the getting started guide.
To integrate Cloud Diagnostics Advanced, you need a project and a submission token. The tokens require an active subscription, which generates a submission token by default.
For more details, log in to the Unity Dashboard or read the setup documentation.
Yes, Cloud Diagnostics users can upgrade by purchasing seats of Cloud Diagnostics Advanced and importing the data from the Cloud Diagnostics project into the new instance of Cloud Diagnostics Advanced. Learn how in our documentation.
Cloud Diagnostics Advanced uses a per-seat / per-year subscription model that depends on your target platforms. It also allows greater error capacity and storage through purchasable upgrades.
See the full pricing by logging in to the Unity Dashboard.
Cloud Diagnostics Advanced is a version of Backtrace, from Sauce Labs, that Unity makes available directly in the Unity Dashboard, along with the other Unity Gaming Services.
You’re getting the same robustness, reliability, and reputation of Backtrace directly in the Unity Dashboard. Cloud Diagnostics Advanced is also an upgrade path for existing Cloud Diagnostics users who want better crash and error reporting.