Enhanced crash monitoring on any platform

Improve the stability of your game with Cloud Diagnostics Advanced, a crash and error reporting tool powered by Backtrace that helps you identify, investigate, and resolve the crashes and exceptions that are hurting your players’ experience.

cloud diagnostics advanced

Visible reporting for a more stable game

Uncover and resolve the crashes and errors affecting your game performance, player experience, and damaging your revenue goals. Cloud Diagnostics Advanced, powered by Backtrace, offers an enhanced crash and error reporting solution that is built to handle the complexity of games and scales up to handle crashes and errors for millions of players.

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Documentation

Review the manual to help you get Cloud Diagnostics Advanced up and running.

Pricing

Get more information on our various pricing tiers, starting at the plus pricing tier.

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Cloud Diagnostics for Unity Plus, Pro, and Enterprise
  • Supports Unity engine
  • Supports Mobile and PC
  • 10,000 crash and exception reports per day
  • 1 GB reports storage
  • 90 day data retention
  • Integrations with Webhook, Email, Slack, MS Teams, Discord, and Jira
Cloud Diagnostics Advanced, powered by Backtrace
  • Supports Unity engine
  • Supports Mobile, PC, Console, and more
  • 1,000,000 crash and exception reports per month
  • 100 GB reports storage
  • 90 day data retention
  • Integrations with Webhook, Email, Slack, MS Teams, Discord, Asana, Jira and Advanced Jira Assignee controls
  • More customizable and more detailed reporting options
  • Custom exception grouping and de-duplication
  • Filter and search by custom metadata

FAQ

What is Unity Gaming Services?

Unity Gaming Services is an end-to-end platform that provides a broad range of tools to help developers build, operate, and scale their games.

What does it mean that Cloud Diagnostics Advanced is powered by Backtrace?

Cloud Diagnostics Advanced is a version of Backtrace that Unity is making available directly within the Unity Dashboard, adjacent to the other solutions offered by Unity Gaming Services

You’re getting the same robustness, reliability, and reputation of Backtrace that powers the stability of many studios, right in the Unity Dashboard. Cloud Diagnostics Advanced is also an upgrade path for existing Cloud Diagnostics users who want better crash and error reporting.

I already subscribe to Unity Plus / Unity Pro / Unity Enterprise. Do I get access to Cloud Diagnostics Advanced?

No. Subscribers of Unity Plus, Pro, and Enterprise do not receive entitlements for Cloud Diagnostics Advanced, powered by Backtrace. They can use the version of Cloud Diagnostics that is included in those tiers, try out Cloud Diagnostics for free, or upgrade to Cloud Diagnostics Advanced with an additional subscription. The last 90 days of error reports and data will be imported from Cloud Diagnostics into Cloud Diagnostics Advanced automatically when you sign up for Cloud Diagnostics Advanced.

Find more information on the Unity Plus, Pro, and Enterprise version of Cloud Diagnostics here.

How can I try Cloud Diagnostics Advanced?
  • You can try out Cloud Diagnostics Advanced for free with the new Free Tier plan, which comes with:
  • 1 user seat
  • Up to 25k errors / month
  • 1 month retention and 10 GB storage
  • Mobile, PC, game consoles, and servers 

Check out the Cloud Diagnostics Advanced tiers here.

My studio is already using the version of Cloud Diagnostics that comes with our Unity Editor seats. Can we upgrade to Cloud Diagnostics Advanced?

Yes. When you sign up for Cloud Diagnostics Advanced, we will automatically import the past 90 days of crash and error data into the new instance so you won’t lose data or momentum for your project. Learn more about migrating from Cloud Diagnostics to Cloud Diagnostic Advanced here.

How much does Cloud Diagnostics Advanced cost?
  • Cloud Diagnostics Advanced uses a per-seat / per-year subscription model that depends on your target platforms, as follows: 

 

  • Free Tier

    • Free for one seat only, per year
    • Standard support
    • Mobile, PC, online, console, and server implementations
    • No time limit and available for in-development and live games with following usage limitations:
      • 25K monthly errors
      • 10 GB of storage
      • 30 days of data retention

 

  • Paid plans

    • Mobile: $600 per seat, per year
    • Mobile, PC, online: $900 per seat, per year
    • Mobile, PC, online, console, and server implementations: $1,200 per seat, per year

 

  • Paid subscription seats include:

    • 1 million monthly errors
    • 100 GB of storage
    • 90 days of data retention
    • Standard support”
What if our project requires more error capacity per month, greater storage volume, or a higher support tier?

Greater error capacity, storage volume, and support tiers are all available upgrade options that you can choose to add as your project approaches launch or gains enough users to require it.

To learn more about pricing and available options, please reach out to us.

How can I increase my capacity?

You can purchase additional capacity, starting at 2 million monthly errors. For more information on pricing, capacity package increases, and user support, please reach out to your Client Partner representative or contact us.

Get started with Cloud Diagnostics Advanced today

Cloud Diagnostics Advanced, powered by Backtrace, provides enhanced real-time error monitoring to help you identify, investigate, and resolve the crashes and exceptions impacting the stability of your game, no matter what platform your game is on.

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