What languages are Success Plans offered in?

Technical support and our ticketing system are only available in English. For dedicated advisors, we make our best effort to accommodate your preferred language, however we can only guarantee English support.

In what regions are Success Plans available?

Success Plans are available around the world.

How long is the subscription term for Success Plans?

Success Plans are purchased on a yearly subscription that can either be paid up-front or on a monthly basis.

Do I need an Enterprise license to get access to Integrated Success?

No, you do not need an Enterprise license to purchase Integrated Success. However, Enterprise license customers can purchase a version of Integrated Success at a discount.

What is the difference between Technical Support and Premium Technical Support?

Premium Technical Support offers more personalized advice based on your specific use cases. It also includes full project consumption and review to identify and help with problems and bugs, while also helping you find workarounds for any other issues. Additionally, Premium Technical Support offers faster ticket response times.

What is the difference between a Partner Advisor and a Partner Relations Manager?

Partner Advisors are your advocate and first point of contact for onboarding and advice. They offer direct, one-on-one engagements to address your needs and focus on your success. They help identify risks, coordinate with internal teams to advocate on your behalf and source answers to your questions, and provide assistance with customer service requests. Partner Relations Managers offer more strategic advice and act as a bridge between your team and the rest of Unity. They have a thorough understanding of your business, challenges, and goals, and provide specific guidance and best practices to help achieve those goals. Additionally, they can provide the latest insider knowledge and optimization techniques to accelerate your project.

Generally, plans cannot be changed mid-term, but they can be upgraded upon renewal. However, Unity will occasionally make exceptions on a case-by-case basis. Consult your Unity sales representative to learn more.

Can I cancel our Support Plan at any time?

No, Support Plans are purchased on an annual subscription and cannot be canceled mid-year. At the end of the year, you can choose whether to renew your subscription.

I’m a publisher, how would Success Plans work for me?

We have a flexible Publisher Success plan where you can allocate resources at the right level of support to each studio. Get in touch with our team to find out more.

Success 플랜

프로젝트 수준 향상

Unity Success 플랜을 사용하면 기술적, 전략적 장애물을 최소화하여 창의력을 더욱 넓힐 수 있습니다.

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Create with confidence

Prevent technical roadblocks

Nothing can derail development quite like spending hours troubleshooting. Keep your project moving forward with prioritized access to our technical support team, who provides recommendations to anticipate, correct, and prevent blockers.

Streamline development

Get strategic guidance, tips, and best practices straight from the source. Work directly with Unity experts to help ensure your projects are optimized to achieve your goals.

Mitigate risk

Reduce stress and minimize downtime by working with our experts to put guardrails in place that can help you avoid future issues, ensuring your project stays on track and on budget.

Success 플랜 비교

Minimize technical and strategic obstacles with Success Plans.

LEGEND

포함

추가 비용

미포함

Starter Success

Get the boost you need to overcome technical blockers. Starter Success is our entry-level technical support package that enables you to efficiently solve issues with assistance from Unity engineers.

Essential Success

Minimize downtime and stay productive with Essential Success. Tackle issues head-on with premium technical support, including proactive guidance from a Partner Relations Manager, bug handling, and faster response times.

Integrated Success

Unlock your project’s full potential with our most complete Success Plan. This support package offers the fastest response times, strategic guidance from a Partner Relations Manager, prioritized bug fixing, and an annual deep-dive project review.

Success Plans Features

Best suited for

Small teams and individual creators

Mid-size teams

Large organizations and enterprises

Gated access to Unity's Success Hub

Onboarding support

Priority queue for customer service

Fireside Chats with Unity experts

Technical support tier

Standard

Premium

Guaranteed response times

48

4, 8, 12

2, 4, 8, 12

Emergency responses

Success Advisor

Partner Advisor

Partner Relations Manager

Success Advisor correspondence style

Reactive

Proactive

Strategic

Frequency of interactions with advisor

Quarterly

Monthly

Weekly

Bug handling - reproduction and reporting

NDA product updates

Performance and optimization advice

Prioritized bug fixing and backports to LTS

Annual in-depth technical Project Review or learning engagement

Unity Starter Success

Our entry-level support plan to help you efficiently solve technical issues and get your project back on track.

Access to Unity engineers
An assigned Partner Advisor
Guaranteed first response times

Unity Essential Success

Building on our base plan, this plan offers additional technical support from experienced Unity engineers with more rapid response times.

Premium technical support
Partner Relations Manager
Bug Handling

Unity Integrated Success

Our most advanced support plan. Ensure complex projects reach their full potential with expert guidance and technical reviews.

Prioritized bug fixing and LTS backporting
Project reviews
Emergency response times

"Unity Integrated Success는 실시간으로 발생하는 문제를 해결하기 위해 몇 번이고 지원을 아끼지 않았습니다. 너무나도 귀중한 파트너십이죠."

Daniel Doubleday, Head of Frontend Engineering, Wooga

전체 내용 읽어보기

“The Unity Partner Relations Manager is our bridge to Unity’s entire organization, helping us connect efficiently with everyone from engineering to marketing. Our regular meetings go beyond day-to-day support topics and are immensely helpful, whether it’s pointing us to relevant content or advising new features to improve our workflows.”

Basil Fierz, PhD, Senior Software Engineer, VirtaMed

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Success stories

Top Eleven

Learn how Nordeus brought 3D live matches to multiple platforms using Cinemachine, Unity Profiler, Unity Test Framework, and Integrated Success.

Read the case study

Slime Rancher 2

Learn how Monomi Park used Unity’s HDRP, source code access, and NVIDIA PhysX to build a bigger and more performant world with Slime Rancher 2.

Read the case study

Jurassic World Aftermath

Learn how Integrated Success and Multiplay empowered Coatsink to deliver a better game, faster.

Read the case study

Get support included with your Unity license

Unity Enterprise

Manage and optimize complex projects with expert engineering support, source code access, and extended Long Term Support (LTS) for teams of any size. Gain enterprise-level technical support and guidance, empower your team to optimize their code, and maximize your build times. It’s the solution that scales with your ambitions.

Learn more

Unity Industry

Unity Industry enables developers, artists, and engineers across industries to build and deliver custom real-time 3D experiences. With support designed for Industry users, Unity Industry includes a dedicated Partner Advisor, on-demand training for every team member, and rapid-response technical support.

Learn more

성공으로 가는 길에 합류하기

Success 플랜을 시작할 준비가 되셨나요? 적합한 플랜을 선택하는 데 도움이 필요하신가요? 저희가 도와드리겠습니다.

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자주 묻는 질문

Success 플랜은 어떤 언어로 제공되나요?

기술 지원과 티켓팅 시스템은 영어로만 제공됩니다. 전담 어드바이저의 경우 주로 사용하는 언어에 대응하도록 최선을 다하겠지만, 유니티에서는 영어 지원만 보장할 수 있습니다.

Success 플랜은 어떤 지역에서 제공되나요?

Success 플랜은 전 세계를 대상으로 제공됩니다.

Success 플랜의 구독 기간은 얼마나 되나요?

Success 플랜은 선불 또는 월별로 지불할 수 있는 연간 구독으로 구매할 수 있습니다.

Integrated Success를 이용하려면 Enterprise 라이선스가 필요한가요?

아니요, Integrated Success 구매 시 Enterprise 라이선스가 필요하지 않습니다. 단, Enterprise 라이선스 고객은 Integrated Success를 할인된 가격으로 구매할 수 있습니다.

기술 지원과 프리미엄 기술 지원에는 어떤 차이가 있나요?

프리미엄 기술 지원은 특정 사용 사례에 따라 더욱 맞춤화된 조언을 제공합니다. 또한 문제와 버그를 파악하고 해결하기 위해 프로젝트 전체를 사용하고 리뷰하며, 다른 문제에 대한 해결 방법을 찾는 데도 도움을 드립니다. 아울러 프리미엄 기술 지원은 보다 빠른 티켓 응답 시간을 제공합니다.

Starter Success 고객이 Tier 3으로 지원을 업그레이드할 수 있나요?

아니요, 현재로서는 불가능합니다. Tier 3 기술 지원이 필요하다면 Enterprise 플랜을 구매하거나 Essential Success 또는 Integrated Success와 같이 조직을 위한 프리미엄 기술 지원 패키지를 구매하는 것을 권장합니다.

플랜을 전환할 수 있나요?

일반적으로 플랜을 도중에 변경할 수 없지만 갱신 시 업그레이드할 수 있습니다. 그러나 유니티는 경우에 따라 예외를 둘 수도 있습니다. 자세한 내용은 유니티 세일즈 담당자에게 문의하세요.

언제든지 지원 플랜을 취소할 수 있나요?

아니요, 지원 플랜은 연간 구독으로 구매할 수 있으며, 연중에는 취소할 수 없습니다. 연말에 구독을 갱신할지 여부를 선택할 수 있습니다.

저와 같은 퍼블리셔에게 맞는 Success 플랜이 있을까요?

각 스튜디오에 적절한 지원 수준에서 리소스를 할당할 수 있는 유연한 Publisher Success 플랜이 있습니다. 관련 팀에 문의하여 자세히 알아보세요.