Report on Data Subject Requests

Published: June 30, 2022

This report is being provided in accordance with our obligations under the California Consumer Privacy Act (CCPA). In some circumstances other jurisdictions may be included depending on how the measurements were taken. As such, this report is inclusive of requests made by consumers outside of California. Where the report only covers only California residents, we have noted that beside the request.

Note: These metrics reflect requests from June 1, 2021 to May 31, 2022.

Unity Account Information

Deletion Requests
Number of Requests Received 53,614
Mean time to Close 54.33 days
Unfulfillable Requests 0
Outstanding Requests 3,851

Note: Outstanding requests are requests that have not been processed at the time these metrics were pulled in early June. We. The most typical reason fulfillment has not been completed is that the request requires further authentication.

Note: Unity Account Information Deletion Requests is inclusive of deletion requests from Asset Store, Connect, Editor, Identity, Learn, Reflect, MARS, and Live Help

Marketing Opt Out Requests
Number of Requests Received 545,140
Mean time to Fulfill Minutes
Unfulfillable Requests 0

Asset Store

Disclosure Requests
Number of Requests Received 1,723
Mean time to Close 3 days
Unfulfillable Requests 220 (due to duplicate requests)

Opt-out requests
Number of Requests Received 70,395
Mean time to Close Instant
Unfulfillable Requests Unknown - would be a web page instant error requiring re-submission

Identity

Disclosure Requests
Number of Requests Received 5,334
Mean time to Close 2 days
Unfulfillable Requests 373 (due to duplicate requests)

Learn

Disclosure Requests Physical Mail Disclosure Requests
Number of Requests Received 531 Number of Requests Received 1
Mean time to Close 1 day Mean time to Close 16 days
Unfulfillable Requests 30 (due to duplicate requests)  Unfulfillable Requests 0

Live Help

Disclosure Requests
Number of Requests Received 138
Mean time to Close 1 day
Unfulfillable Requests 8 (due to duplicate requests)

Editor

Disclosure Requests
Number of Requests Received 1333
Mean time to Close 12 days
Unfulfillable Requests 0

Automated Opt Out Requests
Number of Requests Received 5,8943
Mean time to Close Seconds
Unfulfillable Requests 0

Vivox

Deletion Requests
Number of Requests Received 2
Mean time to Close Unknown
Unfulfillable Requests n/a

Disclosure Requests
Number of Requests Received 54
Mean time to Close 5 days
Unfulfillable Requests 0

Furioos

Opt-out Requests
Number of Requests Received 90
Mean time to Close Seconds
Unfulfillable Requests 0

Deletion Requests
Number of Requests Received 228
Mean time to Close 1 day
Unfulfillable Requests 0

Ads & Analytics

Automated Disclosure Requests Physical Mail Disclosure Requests
Number of Requests Received 48,456 Number of Requests Received 411
Mean time to Close 12 days Mean time to Close 18 days
Unfulfillable Requests 0 Unfulfillable Requests 61
Outstanding Requests 1,590 Outstanding Requests 0

Note: Unfulfillable requests are due to: incomplete/ inaccurate addresses, which the data subject did not remedy when asked to do so

Note: Outstanding requests are due to requests which were created at the end of the reporting timeframe and are still pending

Opt Out Requests
Number of Requests Received 12,366
Mean time to Close Less than 1 day
Unfulfillable Requests 0

In App Opt Out Requests
Number of Requests Received 9,322,264 California Residents Only
Mean time to Close Seconds
Unfulfillable Requests 0

Deletion Requests
Number of Requests Received 11,340
Mean time to Fulfill Seconds
Unfulfillable Requests 0

UGS Analytics

Opt-out & Deletion Requests (treated as one)
Number of Requests Received 602,076 
Mean time to Close 7 days
Unfulfillable Requests 8 (due to duplicate requests)

deltaDNA

Disclosure Requests
Number of Requests Received
Mean time to Close 7 days
Unfulfillable Requests 0

Opt-out Requests
Number of Requests Received 856,077
Mean time to Close 3.5 days
Unfulfillable Requests 0

*Opt-out result in deletion of the data*

Deletion Requests
Number of Requests Received
Mean time to Close 7 days
Unfulfillable Requests 0

Syncsketch

Deletion Requests
Number of Requests Received
Mean time to Close 12 days
Unfulfillable Requests N/A

PlasticSCM

Deletion Requests
Number of Requests Received 127 
Mean time to Close 5 days
Unfulfillable Requests 0

Parsec

Access Requests
Number of Requests Received
Mean time to Close 3 days
Unfulfillable Requests 0

Deletion Requests
Number of Requests Received 1322 
Mean time to Close 3 days
Unfulfillable Requests 0

Student Plan

Disclosure Requests
Number of Requests Received 53 
Mean time to Close 1 day
Unfulfillable Requests 0

Speedtree

Deletion Requests
Number of Requests Received
Mean time to Close 24 hours
Unfulfillable Requests 0

Consumer Facing Products

Disclosure Requests
Number of Requests Received
Mean time to Close 3 days
Unfulfillable Requests 2

*Unfulfillable requests is due to no data being found on the user

Deletion Requests
Number of Requests Received 62 
Mean time to Close 13.5 days
Unfulfillable Requests 14

*Unfulfillable requests are due to no data being found on the user, duplicate requests, and the user not authenticating.

Note: while users have opted out, events associated with the opt out are not sent. As such, we do not have metrics on this.

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