Senior IT Event Operations and Executive Support

The opportunity

Impact: You will ensure technology remains invisible and seamless during high-stakes internal and external meetings as well as IT supported global events, ensuring our leaders experience zero downtime.

Benefits: This role offers a unique blend of high-level project management, global travel (up to 20%), and the opportunity to lead technical deployments for gaming and mobile hardware on a global stage.

What you'll be doing

• Event Ownership: Lead the end-to-end IT strategy for global events, including scope definition, budget forecasting, real-time expenditure tracking.
• On-Site Leadership: Direct a team of technicians during events to set up gaming rigs, demo stations, and presentation set ups while acting as the primary point of contact for troubleshooting.
• Strategic Project Management: Utilize and refine "Work Back Schedules" for every event, providing stakeholders with critical "IT Need-By" dates and maintaining the agility to adjust plans as internal requirements shift.
• Cross-Functional Scoping: Partner closely with the Global Events team and internal stakeholders to define comprehensive IT needs—including hardware, peripherals, and gaming consoles—while managing expectations around power, airflow, and data constraints.
• Global Logistics: Manage the lifecycle of IT Events hardware fleet and coordinate complex international shipping involving customs (carnets) and specialized transport.
• Executive Concierge: Provide dedicated, high-touch IT support to C-suite executives and Menlo Park office, anticipating their technical needs to prevent friction.
• Operational Excellence: Manage executive and office-based requests via Freshworks, ensuring high-priority tickets are resolved with minimal downtime while maintaining detailed project documentation in Google Workspace.
• Office Presence: Maintain a white-glove IT presence at the Menlo Park headquarters, ensuring IT needs are met and all office technology functions flawlessly.

What we're looking for

• Technical Mastery: Expert knowledge of Windows/macOS, gaming hardware (PC/Console) preferred, MDM solutions, managing Google Workspace (Admin), Okta (Identity Management), and Zoom (specifically advanced webinar and recording configurations) and networking basics.
• High-Level Communication: The ability to translate complex technical needs into clear, actionable requests for non-technical partners and stakeholders.
• Advanced Project Fluency: A deep understanding of work back schedules and the ability to drive strict milestones while remaining flexible to support changing end-user needs.
• Venue Coordination Experience: Proven experience coordinating with external venues or vendors to ensure technical requirements (power, data, space) are met.
• Operational Physicality: Ability to lift up to 50 lbs and remain on your feet for 8–12 hours during event execution weeks.
• Global Readiness: A valid passport and the ability to travel internationally without restrictions.

You might also have

• Experience in Event Production or Live Broadcast environments where cooling and power management are mission-critical.
• Technical familiarity or a personal interest in emerging gaming tech, including AR goggles, handheld gaming devices, and the latest console ecosystems.
• A proactive interest in learning global logistics, including international shipping and customs carnet processes.
• A strong attention to detail regarding "clean" cable management and organized rack/cabinet builds.

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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*Note: Certain locations require a good faith disclosure of the base salary range for the role. The actual salary for the successful candidate may differ based on location, experience, and other job-related factors.