Requisition ID: JOBREQ-2412474

Senior Software Engineer, Engine Support

Pereira, Colombia, Full-time

ALERT: Unity has received reports of scams where individuals purporting to be Unity HR representatives conduct bogus employment interviews via email or text, and then request payment as a condition for receiving an offer of employment. Please be aware that Unity does not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.) which you should not provide to them. If you have been a target of such a scam, you should report it by contacting the U.S. Federal Trade Commission (see this FTC posting for further details) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside this FTC posting for further details) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside.

See FTC

The opportunity

Unity Engine Support provides technical solutions to our customers’ hardest problems. Using our in-depth knowledge of Unity, games development, and many other aspects of technology and programming, we help Unity developers in all industries to ship their projects.

Our customers have a wide variety of problems, which require quick thinking as well as in-depth analysis. This is where you step in, working to tackle these problems with curiosity, flexibility and positivity. In return, you will be constantly learning about the latest features of Unity, and get to help nurture some of the most exciting games and simulations in development today!

As a Senior Software Engineer you will be not only helping our customers with problems of all kinds, but also helping shape policies in the team, for example on quality and training. This is not a leadership position but we are always looking for the next generation of team leaders.

This is a permanent position. Travel is not required but you will have opportunities to attend conferences and visit customers.

What you'll be doing

Efficiently provide technical support and solutions across Unity’s deployment platforms and variety of applications
Solve customer problems via online ticketing and any other appropriate communication medium
Collaborate with your colleagues to ensure team success
Help train and mentor new or less experienced team members
Maintain excellent relations between the Engine Support team and other departments within Unity

What we're looking for

Enjoyment of troubleshooting/problem-solving
C# and/or C++ experience
Willingness to learn new skills and areas of Unity
Experience in debugging and profiling

You might also have

Experience with developing games/apps with Unity or for mobile/console platforms
Knowledge of SCM software (Git, SVN, Mercurial, P4) and available external hosting platforms (e.g. Github, Bitbucket)

Additional information

Relocation support is not available for this position.
International relocation support is not available for this position.
Work visa/immigration sponsorship is not available for this position.

Life at Unity

Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#LI-SP3 #SEN

Location: Pereira, ColombiaDepartment: EngineeringType: Full-timeRequisition ID: JOBREQ-2412474