Success Plans

Elevate your project

Unity Success Plans help you push your creativity further by minimizing technical and strategic obstacles.

Success Plan Hero

Support for your unique project needs

From straightforward technical support to strategic guidance and in-depth engineering reviews, there’s a Unity Success Plan that will support your unique project. Read on to find the right plan for you.

Get the support you need

Remove roadblocks, streamline development, and reach your goals faster with the support of Unity Success Plans.

Conquer technical roadblocks

Nothing can derail development quite like spending hours troubleshooting. Keep your project moving forward with prioritized access to our technical support team.

Create confidently with guided support

Are your projects being built as they should be? Get your information straight from the source and ensure your projects are optimized by working with strategic Unity advisors.

Master your Unity skills

It’s hard to keep your skills sharp in a constantly changing industry. Stay up-to-date with exclusive technical content, learning materials, and Unity product news.

For small teams

Starter Success

This technical support package for small teams offers ticketing system access, exclusive on-demand learning materials, and more. Get the boost you need to overcome technical blockers and get your project off the ground.

Unity Pro Support

Essential Success

For businesses

Essential Success

Tackle your issues head-on with proactive guidance from trusted advisors and premium technical support. Essential Success helps you launch your projects with minimal setbacks.

For enterprises

Integrated Success

Get access to a dedicated advisor, rapid response times, prioritized bug handling, and an annual Project Review with a Unity engineer to strategically support complex projects.

Integrated Success

Enhanced technical support and expert guidance

Discover the benefits of Success Plans.

Technical support tickets

Submit your issues to our ticketing systems to be looked at by a team of experts who know Unity inside and out. Technical support engineers will help uncover any problems and provide you with the guidance needed to move forward.

Rapid response times

Reduce wait times with quicker responses. Based on our service level agreements, your team knows when they can expect an initial answer to any submitted issues.

Fireside chats

Join regularly scheduled fireside chats with Unity experts, covering new Unity features, optimization tips, best practices, and more.

Trusted advisors

Gain peace of mind by reviewing your projects with your dedicated Unity advisor. By taking the time to get to know your unique needs, our experts provide customized strategic guidance and escalate issues within our support team.

Technical Project Reviews

Avoid issues and accelerate development during a two-week project review. Our senior engineers identify potential issues and provide a detailed report on where performance can be improved for greater speed, stability, and efficiency.

Prioritized bug handling

Have your bugs moved to the top of our queue to be addressed with minimal wait time. Once a bug is resolved, our team will backport it to the version of Unity your team is currently using.

Compare Success Plans

Success Plan Comparison Chart

Jay Allan Jethwa, Associate Technical Director, East Side Games

“Integrated Success literally lets our engineers sleep better. We know that Unity has our back if anything critical should come up.”

Jay Allan Jethwa, Associate Technical Director, East Side Games
Daniel Doubleday, Head of Frontend Engineering, Wooga

“Unity Integrated Success has gone the extra mile to help us fix live issues again and again. It’s an enormously valuable partnership.”

Daniel Doubleday, Head of Frontend Engineering, Wooga

Get on the path to success

Ready to get started with Success Plans? Need help choosing the right plan for you? We’re here to help.

Frequently asked questions

What languages are Success Plans offered in?

Technical support and our ticketing system are only available in English. For dedicated advisors, we make our best effort to accommodate your preferred language, however we can only guarantee English support.

In what regions are Success Plans available?

Success Plans are available around the world.

How long is the subscription term for Success Plans?

Success Plans are purchased on a yearly subscription that can either be paid up-front or on a monthly basis.

Do I need an Enterprise license to get access to Integrated Success?

No, you do not need an Enterprise license to purchase Integrated Success. However, Enterprise license customers can purchase a version of Integrated Success at a discount.

What is the difference between Technical Support and Premium Technical Support?

Premium Technical Support offers more personalized advice based on your specific use cases. It also includes full project consumption and review to identify and help with problems and bugs, while also helping you find workarounds for any other issues. Additionally, Premium Technical Support offers faster ticket response times.

As a Starter Success customer, can I upgrade our support to Tier 3?

No, this is currently not an option. However, if you find that you’re in need of Tier 3 technical support, we recommend purchasing an Enterprise plan or one of our premium technical support packages intended for organizations, such as Essential Success or Integrated Success.

Can I switch plans?

Generally, plans cannot be changed mid-term, but they can be upgraded upon renewal. However, Unity will occasionally make exceptions on a case-by-case basis. Consult your Unity sales representative to learn more.

Can I cancel our Support Plan at any time?

No, Support Plans are purchased on an annual subscription and cannot be canceled mid-year. At the end of the year, you can choose whether to renew your subscription.

Integrated Success is too expensive for my team, but Essential Success doesn’t offer everything we’re looking for. Is it possible to purchase support features separately?

Yes, as an existing Success Plan customer, support add-ons can be purchased for an additional price. Unity is constantly reevaluating new support products based on customer needs and feedback.

I’m a publisher, how would Success Plans work for me?

We have a flexible Publisher Success plan where you can allocate resources at the right level of support to each studio. Get in touch with our team to find out more.

We use cookies to ensure that we give you the best experience on our website. Visit our cookie policy page for more information.

Got it