Support for your unique project needs
From straightforward technical support to strategic guidance and in-depth engineering reviews, there’s a Unity Success Plan that will support your unique project. Read on to find the right plan for you.
Get the support you need
Remove roadblocks, streamline development, and reach your goals faster with the support of Unity Success Plans.
Conquer technical roadblocks
Nothing can derail development quite like spending hours troubleshooting. Keep your project moving forward with prioritized access to our technical support team.
Create confidently with guided support
Are your projects being built as they should be? Get your information straight from the source and ensure your projects are optimized by working with strategic Unity advisors.
Master your Unity skills
It’s hard to keep your skills sharp in a constantly changing industry. Stay up-to-date with exclusive technical content, learning materials, and Unity product news.
Starter Success
This technical support package for small teams offers ticketing system access, exclusive on-demand learning materials, and more. Get the boost you need to overcome technical blockers and get your project off the ground.
Essential Success
Tackle your issues head-on with proactive guidance from trusted advisors and premium technical support. Essential Success helps you launch your projects with minimal setbacks.
Integrated Success
Get access to a dedicated advisor, rapid response times, prioritized bug handling, and an annual Project Review with a Unity engineer to strategically support complex projects.
Compare Success Plans
“Integrated Success literally lets our engineers sleep better. We know that Unity has our back if anything critical should come up.”
“Unity Integrated Success has gone the extra mile to help us fix live issues again and again. It’s an enormously valuable partnership.”
Frequently asked questions
Technical support and our ticketing system are only available in English. For dedicated advisors, we make our best effort to accommodate your preferred language, however we can only guarantee English support.
Success Plans are available around the world.
Success Plans are purchased on a yearly subscription that can either be paid up-front or on a monthly basis.
No, you do not need an Enterprise license to purchase Integrated Success. However, Enterprise license customers can purchase a version of Integrated Success at a discount.
Premium Technical Support offers more personalized advice based on your specific use cases. It also includes full project consumption and review to identify and help with problems and bugs, while also helping you find workarounds for any other issues. Additionally, Premium Technical Support offers faster ticket response times.
No, this is currently not an option. However, if you find that you’re in need of Tier 3 technical support, we recommend purchasing an Enterprise plan or one of our premium technical support packages intended for organizations, such as Essential Success or Integrated Success.
Generally, plans cannot be changed mid-term, but they can be upgraded upon renewal. However, Unity will occasionally make exceptions on a case-by-case basis. Consult your Unity sales representative to learn more.
No, Support Plans are purchased on an annual subscription and cannot be canceled mid-year. At the end of the year, you can choose whether to renew your subscription.
Yes, as an existing Success Plan customer, support add-ons can be purchased for an additional price. Unity is constantly reevaluating new support products based on customer needs and feedback.
We have a flexible Publisher Success plan where you can allocate resources at the right level of support to each studio. Get in touch with our team to find out more.