Our plans
Minimize technical and strategic obstacles with Success Plans.
Our entry-level support plan to help you efficiently solve technical issues and get your project back on track.
- Access to Unity engineers
- An assigned Partner Advisor
- Guaranteed first response times
Building on our base plan, this plan offers additional technical support from experienced Unity engineers with more rapid response times.
- Premium technical support
- Partner Relations Manager
- Bug Handling
Our most advanced support plan. Ensure complex projects reach their full potential with expert guidance and technical reviews.
- Prioritized bug fixing and LTS backporting
- Project reviews
- Emergency response times
“Unity Integrated Success has gone the extra mile to help us fix live issues again and again. It’s an enormously valuable partnership.”
“The Unity Partner Relations Manager is our bridge to Unity’s entire organization, helping us connect efficiently with everyone from engineering to marketing. Our regular meetings go beyond day-to-day support topics and are immensely helpful, whether it’s pointing us to relevant content or advising new features to improve our workflows.”
Success stories
Top Eleven
Learn how Nordeus brought 3D live matches to multiple platforms using Cinemachine, Unity Profiler, Unity Test Framework, and Integrated Success.
Slime Rancher 2
Learn how Monomi Park used Unity’s HDRP, source code access, and NVIDIA PhysX to build a bigger and more performant world with Slime Rancher 2.
Jurassic World Aftermath
Learn how Integrated Success and Multiplay empowered Coatsink to deliver a better game, faster.
Get support included with your Unity license
Unity Enterprise
Manage and optimize complex projects with expert engineering support, source code access, and extended Long Term Support (LTS) for teams of any size. Gain enterprise-level technical support and guidance, empower your team to optimize their code, and maximize your build times. It’s the solution that scales with your ambitions.
Unity Industry
Unity Industry enables developers, artists, and engineers across industries to build and deliver custom real-time 3D experiences. With support designed for Industry users, Unity Industry includes a dedicated Partner Advisor, on-demand training for every team member, and rapid-response technical support.
Frequently asked questions
Technical support and our ticketing system are only available in English. For dedicated advisors, we make our best effort to accommodate your preferred language, however we can only guarantee English support.
Success Plans are available around the world.
Success Plans are purchased on a yearly subscription that can either be paid up-front or on a monthly basis.
No, you do not need an Enterprise license to purchase Integrated Success. However, Enterprise license customers can purchase a version of Integrated Success at a discount.
Premium Technical Support offers more personalized advice based on your specific use cases. It also includes full project consumption and review to identify and help with problems and bugs, while also helping you find workarounds for any other issues. Additionally, Premium Technical Support offers faster ticket response times.
Partner Advisors are your advocate and first point of contact for onboarding and advice. They offer direct, one-on-one engagements to address your needs and focus on your success. They help identify risks, coordinate with internal teams to advocate on your behalf and source answers to your questions, and provide assistance with customer service requests.
Partner Relations Managers offer more strategic advice and act as a bridge between your team and the rest of Unity. They have a thorough understanding of your business, challenges, and goals, and provide specific guidance and best practices to help achieve those goals. Additionally, they can provide the latest insider knowledge and optimization techniques to accelerate your project.
Generally, plans cannot be changed mid-term, but they can be upgraded upon renewal. However, Unity will occasionally make exceptions on a case-by-case basis. Consult your Unity sales representative to learn more.
No, Support Plans are purchased on an annual subscription and cannot be canceled mid-year. At the end of the year, you can choose whether to renew your subscription.
We have a flexible Publisher Success plan where you can allocate resources at the right level of support to each studio. Get in touch with our team to find out more.