No one knows Unity better than we do
Working with us gives you direct access to the engineers who help build Unity and know the source code inside out. With intimate knowledge of the platform, we can provide you with strategic guidance and advice on technical implementations to help you future-proof your work.
You’ll be supported by leading industry veterans with insight into market trends, emerging and adjacent technologies, and best practices. We are partners who stay laser-focused on making sure you succeed throughout your journey with Unity.
Select a plan that meets your needs
Whether you’re looking for a proactive and personalized level of engagement or you want peace of mind that we’ll be available when you need us, with Unity Success Plans a world-class team of trusted Unity advisors and experts will have your back.
Choose the Success Plan that most closely aligns with your needs – Success Foundation or Advanced Success. Then, customize your plan with Success Plan Add-ons for extended coverage, source code access, or other services. Contact us to speak to a Unity team member who will help you identify the best options for you.
Success Foundation – Core Support
Access technical support delivered by experienced Unity engineers, receive guaranteed response times, and stay on top of issues with an assigned support coordinator. With Core Support, you will minimize downtime, get answers to questions, and resolve problems quickly.
Advanced Success – Integrated Success Services (ISS)
In addition to everything in Core Support, you will receive enhanced technical support, a dedicated Developer Relations Manager (DRM), and a Project Review. With ISS, you get best practice guidance, expert advice, and an advocate within Unity to help you achieve your goals.
Enhanced Technical Support
Enhanced technical support provides the fastest response times, access to 2-hour replies for emergencies, and more concurrent tickets to handle additional issues and increase your team's efficiency.
Developer Relations Manager
Developer Relations Managers (DRMs) provide best-practice guidance and act as your advocate within Unity, ensuring that your developers have everything they need to stay productive. Your DRM develops an in-depth understanding of your business and coordinates Unity resources to support you in realizing your goals.
A senior engineer spends two days onsite reviewing your project in depth, then delivers a comprehensive report with recommendations and best practice guidance. Project Reviews let us get to know your environment, team, and workflows, which helps us set you up for success.
Increase productivity and efficiency
Minimize costly downtime and receive expert guidance from DRMs who know your business and technical environment to ensure you’re using best practices and leveraging the full potential of Unity.
Access expert Unity engineers
Contact our expert engineers who work alongside other critical Unity teams (like R&D and Product) to facilitate high-quality coverage for all issues.
Maintain continuous contact and receive strategic recommendations that can help you avoid issues before they occur.
Stay ahead of the curve
Be aware of the latest roadmap and technology developments through ongoing connections with your DRM.
Flexible support for publishers with multiple studios
Publisher Support enables publishers to help their third-party studios succeed by giving them access to Success Foundation or Advanced Success plans.
This flexible solution allows publishers to allocate resources efficiently by allowing the publisher to assign the right level of support to each studio at key milestones in the development process.
Learn how Paradox Interactive provides the technical advice and expertise needed to make an excellent game.
More Advanced Success Plans
Unity offers additional Advanced Success Plans to meet a variety of needs across industries. Contact us to speak with a Unity team member about the right solution for your team.
DOTS Success Plan
The best way to start using DOTS. This plan gives you a solid foundation in the technology and kickstarts development with the help of a Unity engineer.
Industry Success Plans
A choice of plans specifically for Enterprise customers that provides proactive, strategic guidance and services.
Verification Success Plan
Unity engineers work with your team to thoroughly review and prepare your SDK for Unity verification testing.