Standard Services Descriptions

Last updated: May 2, 2022

Below are descriptions of Unity’s standard Professional Services offerings (“Services Descriptions”). Each of the Services Descriptions is issued under and subject to all of the terms and conditions of the Professional Services Terms, unless otherwise agreed in writing and signed by Unity.

Any capitalized terms not defined in a Services Description have the meaning set forth in the Agreement.

Code Assets and Performance Consultancy Services

If you purchase Code Assets and Performance Consultancy services, the following applies:

Unity will provide you with expert optimization guidance for your Unity project’s code and assets from its Professional Services Personnel, who will provide you with the Professional Services set forth below over a period of 2 consecutive weeks (within this Services Description, the “Term”).  

These Professional Services include: 

  • Two (2) Working Days on-site at your location (or elsewhere, as agreed with Unity), subject to the parties’ respective employee health and travel policies*, assisting you on one (1) Unity project, which may consist of (a) profiling your Unity project using publicly available and Unity tools; (b) with your team’s guidance, performing experimental alterations of your project’s code and assets; (c) analyzing your project’s source code; and/or (d) analyzing the Unity Software source code to compare it with the architecture of your project’s code and and assets (the “On-Site Analysis”).
  • When the On-Site Analysis is delivered wholly remotely (such as via videoconference), the On-Site Analysis shall be delivered over no more than three (3) consecutive calendar days. Unity Personnel shall under no circumstances be required to deliver more than six (6) hours per Working Day engaged interactively with you (such as via videoconference, text chat, phone call, or other communications mechanism).
  • Additional, remote services after the onsite visit, which may consist of (a) performing sufficient research to reasonably answer any questions that arose during Unity’s onsite visit; (b) consulting with other Unity staff about aspects of your project; and/or (c) constructing prototypes and test cases in order to evaluate Unity’s recommendations to you.
  • A written report within 10 business days of the onsite visit (this may be delivered after the Term), which report will consist of (a) Unity’s recommendations for achieving your project’s performance goals; (b) technical background information to help you understand and successfully execute on Unity’s recommendations; (c) Unity’s notable findings that arise from Unity’s analysis of your project; and (d) Unity’s notable findings that result from research Unity conducts after analyzing your project.

Code Assets and Performance Consultancy Services Plus (CAP+)

If you purchase Code Assets and Performance Consultancy Plus (CAP+) services, the following applies:

Unity will provide you with expert optimization guidance for your Unity project’s code and assets from its Professional Services Personnel, who will provide you with the Professional Services set forth below over a period of 6 consecutive weeks (within this Services Description, the “Term”). 

These Professional Services include:

  • Two (2) Working Days on-site at your location (or elsewhere, as agreed with Unity), subject to the parties’ respective employee health and travel policies*, assisting you on one (1) Unity project, which may consist of (a) profiling your Unity project using publicly available and Unity tools; (b) with your team’s guidance, performing experimental alterations of your project’s code and assets; (c) analyzing your project’s source code; and/or (d) analyzing the Unity Software source code to compare it with the architecture of your project’s code and assets (the “On-Site Analysis”).
  • When the On-Site Analysis is delivered wholly remotely (such as via videoconference), the On-Site Analysis shall be delivered over no more than three (3) consecutive calendar days. Unity Personnel shall under no circumstances be required to deliver more than six (6) hours per Working Day engaged interactively with you (such as via videoconference, text chat, phone call, or other communications mechanism).
  • Additional, up to 20 working days of remote services after the onsite visit, which may consist of (a) performing sufficient research to reasonably answer any questions that arose during Unity’s onsite visit;  (b) consulting with other Unity staff about aspects of your project; and/or (c) constructing prototypes and test cases in order to evaluate Unity’s recommendations to you.
  •  A written report within 30 business days of the onsite visit (this may be delivered after the Term), which report will consist of (a) Unity’s recommendations for achieving your project’s performance goals; (b) technical background information to help you understand and successfully execute on Unity’s recommendations; (c) Unity’s notable findings that arise from Unity’s analysis of your project; and (d) Unity’s notable findings that result from research Unity conducts after analyzing your project;  and/or (e)details that outline the proposed development plan and strategy, coupled with a milestone schedule.

Dedicated Expert Advisor Services

If you purchase Dedicated Expert Advisor services, the following applies:

Unity will provide you with one (1) expert consultant (your “Expert Advisor”), who will provide you with the Professional Services set forth below over a set period of consecutive months, as indicated on your Order Form (within this Services Description, the “Term”).

Unless otherwise agreed in writing, the Term shall be a contiguous period in which you may utilize the Professional Services containing a Prepaid Pool of Working Days of:

-       Three (3) Months - 45 Working Days

-       Six (6) Months - 90 Working Days

-       Twelve (12) Months - 180 Working Days   

These Professional Services include direct assistance from your Expert Advisor for one (1) or more of your Unity projects during the Term. Your Expert Advisor may be responsible for the following, each as reasonably requested by you:

  • Assisting your team with technical architecture and implementation of core technical systems, gameplay systems, and content platform systems;
  • Providing guidance to your technical and artistic staff regarding Unity Software best practices and technical details;
  • Providing advice and guidance on the Unity Software’s technical internals and relevant source code-level implementation details; 
  • Advising on, and performing, profiling and optimizations of your Unity project; 
  • Advising on, and performing, debugging of your Unity project; 
  • Providing Unity Editor scripting and tool development; 
  • Assisting your team with creating bug reproduction cases; 
  • Assisting your team with updating your Unity project to new Unity Software releases; and/or
  • Additional Professional Services as set forth on your Order Form. 

Unity is under no obligation to deliver more than one (1) Professional Services Personnel at a time to act as your Expert Advisor. Unity agrees to notify you and discuss such changes with you in the event Unity makes changes to your designated Expert Advisor during the Term.

Optimization Accelerator

If you purchase an Optimization Accelerator, the following applies:

Unity will provide you with expert guidance to boost your project’s performance and equip your team with knowledge and best practices from Professional Services Personnel, who will provide you with the Professional Services set forth below over a focused sprint over a mutually agreed period of consecutive days (within this Services Description, the “Term”).  

These Professional Services include: 

  • Up to 4 Working Days in person at Unity’s offices, subject to the parties’ respective employee health and travel policies*, collaborating with your team to analyze and address one (1) Unity project’s performance, test solutions and implement improvements. Such services will consist of (a) analyzing your Unity project using the Unity Software and platform-native tools and technologies; (b) analyzing your source code and the Unity Software source code to identify potential improvements; (c) writing project code and altering assets to prototype solutions for identified problems; and (d) defining new or altered technical architectures to resolve issues stemming from overall technical architecture. Given the short-term nature of this engagement, Unity’s focus will be on the one or two most critical performance issues identified by Unity.
  • Unity will transfer knowledge to your staff and otherwise provide you with relevant technical information underlying Unity’s analyses and recommendations. 

You acknowledge and agree that at least 1 of your senior staff are required to attend the full duration of the workshop.

Pipeline Review Services

If you purchase Pipeline Review services, the following applies:

Unity will provide you with expert real-time 3D guidance for your current media / entertainment / film content production pipeline from Unity’s Professional Services Personnel, who will provide you with the Professional Services set forth below over a period of 2 consecutive weeks (within this Services Description, the “Term”).  

These Professional Services include: 

  • Two (2) Working Days on-site at your location (or elsewhere, as agreed with Unity), subject to the parties’ respective employee health and travel policies*, assisting you with integrating the Unity Software into your current content production pipeline. This two (2) Working Day component of the service shall be known as the “On-Site Analysis”. When the On-Site Analysis is delivered wholly remotely (such as via videoconference), the On-Site Analysis shall be delivered over no more than three (3) consecutive calendar days. Unity Personnel shall under no circumstances be required to deliver more than six (6) hours per Working Day engaged interactively with you (such as via videoconference, text chat, phone call, or other communications mechanism).
  • Such services may consist of (a) profiling your pipeline using publicly available and Unity tools; (b) with your team’s guidance, performing experimental alterations of your code and assets; (c) analyzing your source code; and/or (d) analyzing the Unity Software source code to compare it with the architecture of your code and assets.
  • Additional, remote services after the onsite visit, which may consist of (a) performing sufficient research to reasonably answer any questions that arose during Unity’s onsite visit; (b) consulting with other Unity staff about aspects of your project; and/or (c) constructing prototypes and test cases in order to evaluate Unity’s recommendations to you.
  • A written report within 10 business days of the onsite visit (this may be delivered after the Term), which report will consist of (a) Unity’s recommendations for achieving Unity Software integration into your studio workflows; (b) technical background information to help you understand and successfully execute on Unity’s recommendations; (c) Unity’s notable findings that arise from Unity’s analysis of your pipeline; and (d) Unity’s notable findings that result from research Unity conducts after analyzing your pipeline.

Technical Architecture Consultancy Services

If you purchase Technical Architecture Consultancy services, the following applies:

Unity will provide you with expert project architecture guidance from its Professional Services Personnel, who will provide you with the Professional Services set forth below over a period of 2 consecutive weeks (within this Services Description, the “Term”).  

These Professional Services include: 

  • Two (2) Working Days on-site at your location (or elsewhere, as agreed with Unity), subject to the parties’ respective employee health and travel policies*, assisting you on one (1) Unity project. Such services may consist of (a) profiling your Unity project using publicly available and Unity tools; (b) with your team’s guidance, performing experimental alterations of your project’s code and assets; (c) analyzing your project’s source code; and/or (d) analyzing the Unity Software source code to compare it with the architecture of your project’s code and assets (the “On-Site Analysis”).
  •  When the On-Site Analysis is delivered wholly remotely (such as via videoconference), the On-Site Analysis shall be delivered over no more than three (3) consecutive calendar days. Unity Personnel shall under no circumstances be required to deliver more than six (6) hours per Working Day engaged interactively with you (such as via videoconference, text chat, phone call, or other communications mechanism).
  • Additional, remote services after the onsite visit, which may consist of (a) performing sufficient research to reasonably answer any questions that arose during Unity’s onsite visit; (b) consulting with other Unity staff about aspects of your project; and/or (c) constructing prototypes and test cases in order to evaluate Unity’s recommendations to you.
  • A written report within 10 business days of the onsite visit (this may be delivered after the Term), which report will consist of (a) Unity’s recommendations for achieving your project’s architecture goals; (b) technical background information to help you understand and successfully execute on Unity’s recommendations; (c) Unity’s notable findings that arise from Unity’s analysis of your project; and (d) Unity’s notable findings that result from research Unity conducts after analyzing your project.

Technical Architecture Consultancy Plus (TAC+) Services

If you purchase Technical Architecture Consultancy Plus (TAC+) services, the following applies:

Unity will provide you with expert project architecture guidance from its Professional Services Personnel, who will provide you with the Professional Services set forth below over a period of 6 consecutive weeks (within this Services Description, the “Term”). 

These Professional Services include:

  • Two (2) Working Days on-site at your location (or elsewhere, as agreed with Unity), subject to the parties’ respective employee health and travel policies*, assisting you on one (1) Unity project.  Such services may consist of (a) profiling your Unity project using publicly available and Unity tools; (b) with your team’s guidance, performing experimental alterations of your project’s code and assets; (c) analyzing your project’s source code; (d) analyzing the Unity Software source code to compare it with the architecture of your project’s code and assets; and/or (e) conducting a technical envisioning session to identify target features, technical design requirements, and high-level milestone definitions and goals (the “On-Site Analysis”).
  • When the On-Site Analysis is delivered wholly remotely (such as via videoconference), the On-Site Analysis shall be delivered over no more than three (3) consecutive calendar days. Unity Personnel shall under no circumstances be required to deliver more than six (6) hours per Working Day engaged interactively with you (such as via videoconference, text chat, phone call, or other communications mechanism).
  • Additional, up to 20 Working Days of remote services after the onsite visit, which may consist of (a) performing sufficient research to reasonably answer any questions that arose during Unity’s onsite visit; (b) consulting with other Unity staff about aspects of your project; (c) constructing prototypes and test cases in order to evaluate Unity’s recommendations to you; (d) scoping target features identified from the technical envisioning session; and/or (e) authoring a development plan and schedule to complete technical features of a proposed build that meets target requirements.
  • A written report within 30 business days of the onsite visit (this may be delivered after the Term), which report will consist of (a) Unity’s recommendations for achieving your project’s architecture goals; (b) technical background information to help you understand and successfully execute on Unity’s recommendations; (c) Unity’s notable findings that arise from Unity’s analysis of your project; (d) Unity’s notable findings that result from research Unity conducts after analyzing your project; and/or (e) details that outline the proposed development plan and strategy, coupled with a milestone schedule.

Technical Art Review Services

If you purchase Tech Art Review services, the following applies:

Unity will provide you with expert asset optimization guidance for your content production pipeline from Unity’s Professional Services Personnel, who will provide you with the Professional Services set forth below over a period of 2 consecutive weeks (within this Services Description, the “Term”).  

These Professional Services include: 

  • Two (2) Working Days on-site at your location (or elsewhere, as agreed with Unity), subject to the parties’ respective employee health and travel policies*, assisting you with improving speed and interaction time using the Unity Software in your content production pipeline.  Such services may consist of (a) profiling your pipeline using publicly available and Unity tools; (b) with your team’s guidance, performing experimental alterations of your code and assets; (c) analyzing your source code; (d) analyzing your art source; and/or (e) analyzing the Unity Software source code to compare it with the architecture of your code and assets.
  • When the On-Site Analysis is delivered wholly remotely (such as via videoconference), the On-Site Analysis shall be delivered over no more than three (3) consecutive calendar days. Unity Personnel shall under no circumstances be required to deliver more than six (6) hours per Working Day engaged interactively with you (such as via videoconference, text chat, phone call, or other communications mechanism).
  • Additional, remote services after the onsite visit, which may consist of (a) performing sufficient research to reasonably answer any questions that arose during Unity’s onsite visit; (b) consulting with other Unity staff about aspects of your project; and/or (c) constructing prototypes and test cases in order to evaluate Unity’s recommendations to you.
  • A written report within 10 business days of the onsite visit (this may be delivered after the Term), which report will consist of (a) Unity’s recommendations for achieving your content production pipeline goals; (b) technical background information to help you understand and successfully execute on Unity’s recommendations; (c) Unity’s notable findings that arise from Unity’s analysis of your project; and (d) Unity’s notable findings that result from research Unity conducts after analyzing your pipeline. 

 

* If a party’s employee health and travel policy prevents in-person Professional Services for any reason, Unity will offer remote Professional Services as an alternative.

 

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