Backtrace game crash management platform

Deliver uninterrupted game experiences by automating your response to errors.

Backtrace is now available as Cloud Diagnostics Advanced, available on the Unity Dashboard. Learn more

Get started with Backtrace for Unity

Backtrace takes all the hands-on work out of cross-platform crash and exception management, so you can focus on shipping your game. See how easy it is to get started in this step-by-step video on how to integrate Backtrace with Unity.

Powerful game crash management

All games hang, crash, and have errors. The Backtrace error tracking software ensures that you find errors before your players do.

Capture every crash and exception – and fix them fast

Monitor automated crash and exception capture from every client, console, engine, and server platform you run on. Backtrace generates structured, searchable error reports for you. Whether you’re using Unreal, Unity, Xbox, Google Stadia, PS4, iOS, Android, Windows, Mac, Linux, C, C++, or C# – we have you covered.

Fred Gill, Technical Director, Respawn Entertainment

“We recently started ingesting crashes from one of our PS4 games into Backtrace, and we now have a single place where we can view all quality issues impacting Star Wars Jedi: Fallen Order across desktop and game consoles. This visibility will help propel our software quality management practices to the next level.”

Fred Gill, Technical Director, Respawn Entertainment
Chris Millar, CEO, Fun Bits Interactive

It is nice to see crash dump automation like Backtrace come to market in a way that helps reduce a lot of headaches, and also helps automate processes for smaller teams who do not have the luxury of a full QA Staff on board to manage, track, and report crashes on a daily basis.”

Chris Millar, CEO, Fun Bits Interactive
Brent Lamb, Senior Producer, Cryptic Studios

“Backtrace has changed the way we explore and use crash data. Everyone feels comfortable running queries and understanding the health of one of our games.”

Brent Lamb, Senior Producer, Cryptic Studios

Key benefits

Putting error data to work

Automate error capture and symbolication to remove back and forth between customers and your support team.

Integrates with your workflow

Incorporate debug data into your existing workflow for SCM, alerting, ticket tracking, messaging, and more to enable seamless error management.

Cross-platform support

This single tool enables true cross-platform crash and exception reporting across client devices, engines, languages, streaming services, and deployment platforms.

Flexible deployment

Host in a multi-tenant or dedicated instance, or deploy on premises. It’s your choice.

Query and search

A flexible query engine allows you to capture errors across your environments. Search and prioritize using a wide range of attributes.

Retention management

Dump files and metadata are managed on their own schedules, allowing for long-term trend analysis.

Frequently asked questions

What platforms does Backtrace work with?

Backtrace works with all of the major platforms, including Android, iOS, PC, Mac, Xbox, PlayStation, Nintendo Switch, and Stadia.

Do I have to be a Unity user to use Backtrace?

No. Backtrace is engine agnostic; it can be used with Unity, Unreal and other engines.

How much does Backtrace cost?

Pricing depends on which platforms you plan to use Backtrace for, and we have three different packages. All pricing is based on one seat/user and excludes VAT/sales tax.

$600 annually for mobile only – iOS and Android
$900 annually for mobile and desktop – includes iOS and Android + Windows, Mac and web
$1,200 annually for mobile, desktop and consoles – includes iOS and Android + Windows, Mac and web + Xbox, PlayStation and Nintendo Switch

How do I get started?

Please contact the team if you need further assistance or have additional questions.

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