Visible reporting for a more stable game
Uncover and resolve the crashes and errors affecting your game performance, player experience, and damaging your revenue goals. Cloud Diagnostics Advanced, powered by Backtrace, offers an enhanced crash and error reporting solution that is built to handle the complexity of games and scales up to handle crashes and errors for millions of players.
Key features
Capture every issue
Generate structured crash reports to help you process errors across your stack with a single system via cross-platform call stack and event aggregation and monitoring.
Prioritize causes
Answer the questions that matter to you with Cloud Diagnostics Advanced’s query engine. Prioritize based on number of hosts or clients impacted, runtime data, or custom attributes.
Resolve major errors
Automated analysis and effective error management cuts down on resolution time by surfacing important signals that lead engineers to the cause of the crash.
Highly customizable and flexible
Set up your crash and error reports to capture all the extra data you need to diagnose problems and fix what is happening to your players.
Integrations for any workflow
Incorporate debug data into your teams’ existing workflows SCM, alerting, ticket tracking, messaging, and more to enable seamless error management.
Resources
Unite Now Backtrace webinar
Join Backtrace and Respawn Entertainment for a discussion about how teams can provide a better gaming experience by attacking debug time and reducing gameplay-impacting crashes.
On-demand Backtrace guides
Build your knowledge of Backtrace with a large assortment of demos, guides, and webinars that go over the key features of the platform.
Nimble Giant case study
See how using Backtrace made it easier for the Nimble Giant team to aggregate, triage, and resolve crashes and errors.
Perfect World case study
Perfect World Entertainment and Cryptic Studios improve their game stability and their player experience by using Backtrace for their crash and error reporting.
Backtrace for Gaming brochure
Learn more about Backtrace, which powers Cloud Diagnostics Advanced in the Unity Dashboard.
Learn more
Documentation
Review the manual to help you get Cloud Diagnostics Advanced up and running.
Pricing
Get more information on our various pricing tiers, starting at the plus pricing tier.
Compare products
Cloud Diagnostics for Unity Plus, Pro, and Enterprise
- Supports Unity engine
- Supports Mobile and PC
- 10,000 crash and exception reports per day
- 1 GB reports storage
- 90 day data retention
- Integrations with Webhook, Email, Slack, MS Teams, Discord, and Jira
Cloud Diagnostics Advanced, powered by Backtrace
- Supports Unity, Unreal, Lumberyard, Xbox, and Sony dev environments
- Supports Mobile, PC, Console, and more
- 1,000,000 crash and exception reports per month
- 100 GB reports storage
- 90 day data retention
- Integrations with Webhook, Email, Slack, MS Teams, Discord, Asana, Jira and Advanced Jira Assignee controls
- More customizable and more detailed reporting options
- Custom exception grouping and de-duplication
- Filter and search by custom metadata
FAQ
Unity Gaming Services is an end-to-end platform that provides a broad range of tools to help developers build, operate, and scale their games.
Cloud Diagnostics Advanced is a version of Backtrace that Unity is making available directly within the Unity Dashboard, adjacent to the other solutions offered by Unity Gaming Services.
You’re getting the same robustness, reliability, and reputation of Backtrace that powers the stability of many studios, right in the Unity Dashboard. Cloud Diagnostics Advanced is also an upgrade path for existing Cloud Diagnostics users who want better crash and error reporting.
No. Subscribers of Unity Plus, Pro, and Enterprise do not receive entitlements for Cloud Diagnostics Advanced, powered by Backtrace. They can use the version of Cloud Diagnostics that is included in those tiers or choose to upgrade to Cloud Diagnostics Advanced through an additional subscription.
More information on the Unity Plus, Pro, and Enterprise version of Cloud Diagnostics can be found here.
If your studio is interested in trying Cloud Diagnostics Advanced, please submit a request to our team who can help you get set up.
Yes, and Cloud Diagnostics Advanced can ingest the past 90 days of crash and error data into the new instance so you won’t lose data or momentum for your project.
Cloud Diagnostics Advanced uses a per-seat / per-year subscription model that is dependent on your target platforms, as follows:
- Mobile: $600 per seat, per year
- Mobile, PC, online: $900 per seat, per year
- Mobile, PC, online, console, and server implementations: $1,200 per seat, per year
The subscription seats include:
- 1 million monthly errors
- 100 GB of storage
- 90 days of data retention
- Standard support
Greater error capacity, storage volume, and support tiers are all available upgrade options that you can choose to add as your project approaches launch or gains enough users to require it.
To learn more about pricing and available options, please reach out to us.
No. Cloud Diagnostics Advanced is powered by Backtrace, a Sauce Labs company, and is fully production ready. Backtrace has been used by many game studios worldwide, from indie to AAA.