Is there a revenue or funding limit for Unity Pro customers?
Do I and/or my team own the content I/we create with Unity Pro?
Yes. You fully own the content you create with Unity, even if you cancel your subscription.
Does Unity take royalties?
No, Unity is royalty free. We don't charge on a per title basis or require a revenue share model.
How do I access Learn Premium and other learning resources?
All Learn Premium content and live offerings are freely available to all users on the Unity Learn platform. Simply head over to the platform and start learning.
Can I cancel my subscription before the end of my commitment period?
There is no cancellation policy or reimbursement for a subscription. Once you commit to a subscription you are obligated to pay all monthly payments owing.
Will my subscription automatically renew?
Yes, your subscription will automatically renew with the same commitment term and payment frequency as your original subscription, unless you change your renewal settings or plan option in your Unity ID before your next scheduled renewal date.
If your subscription originally included different renewal options, you will continue to have those options while you stay subscribed.
I have other questions about Unity. Where can I find more info?
How do I get access to Unity Teams Advanced after I purchase a new Pro subscription?
After you have completed your purchase (and are eligible to receive Advanced Teams for free) you will receive an email, within a week of your purchase, with the voucher code to claim Teams Advanced. When you receive the voucher code, log into your Unity ID and click on “Redeem a product code” under “My Account.” Enter the voucher code in the field and click the button “Redeem a product code.”
Does the Teams Advanced voucher code expire?
Yes. You must redeem the Teams Advanced voucher code and download it within 30 days of purchase.
How many seats does the Teams Advanced benefit include?
Up to three seats per organization.
Where can I find more information about Unity Cloud features and other services?
How do I get in touch with a Unity Success Advisor?
After purchasing Unity Pro, you will receive an email from a Success Advisors with details on how to contact them. If you previously opted out of Unity emails, you can choose to opt in to receive product news and development tips.
How can I purchase technical support, source code access, or other custom solutions?
How do I submit a priority queue Customer Service ticket?
For help with Licenses, ID Accounts, Organizations, Asset Store and other non-technical issues, submit a ticket. When you sign in with you Unity ID associated with a Unity Pro Organization you will automatically be in the priority queue.